The incumbent will provide proactive and comprehensive services to both Internal and External customers in all aspects of the Companys import and export freight forwarding services.
Receive requests to execute shipments and follow up with local/overseas product teams to make bookings.
To conduct follow-up on the shipment status to be able to update the clients accordingly.
Obtain rates from Crane offices/vendors and prepare costing sheets and quotations.
Provide support in managing and growing business with our House Accounts.
Support Sales Team in providing rate/service requests and support them on shipment related matters.
Provide freight solutions and propose to clients.
Escalate shipment issues and assist with resolution.
Deliver exceptional customer service by addressing client inquiries and concerns promptly.
Requirements
Able to perform independently and connect well in a team player environment.
Take on additional responsibilities if required demonstrating flexibility and adaptability.
Meticulous organized and willing to go the extra mile to deliver excellent service to the client.
Possess experience in freight forwarding Sales support.
Required Experience:
Senior IC
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more