Customer Happiness Specialist

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATES

Position : Customer Happiness Specialist

Working Schedule : 8am-5pm CST

Salary Range :$1800-$2200 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Role Overview

The Customer Happiness Specialist is the empathetic friendly and resourceful core of our customer-facing team. This role is responsible for ensuring every customer has a positive seamless and delightful experience with our product/service. You will be on the front lines resolving issues answering questions and proactively finding ways to increase overall customer satisfaction and loyalty.

Key Responsibilities

Customer Communication & Support:
- Respond to customer inquiries via various channels (e.g. email live chat phone social media) in a timely accurate and professional manner.
- Diagnose and resolve customer issues ranging from simple account questions to complex product/technical problems.
- Clearly and simply communicate product information features and troubleshooting steps.
Customer Advocacy & Feedback:
- Act as the voice of the customer within the company escalating recurring issues and collecting valuable user feedback.
- Collaborate with Product Engineering and Sales teams to find long-term solutions and improve processes.
- Contribute to the creation and maintenance of a comprehensive knowledge base (FAQs help articles video tutorials).
Relationship Building:
- Go beyond simple problem-solving to proactively check in with customers offer best practices and ensure they are maximizing the value of our product/service.
- Identify and implement opportunities for WOW moments that lead to high customer satisfaction scores (CSAT/NPS).

Required Qualifications

Experience: 3 years of experience in a customer-facing role (Customer Support Customer Success or Hospitality).
Communication Skills: Exceptional written and verbal communication skills with the ability to convey complex information with clarity and warmth.
Technical Aptitude: Comfortable learning and using new software and tools quickly; experience with a CRM or helpdesk software (e.g. Zendesk HubSpot Intercom) is a plus.
Mindset: A genuine passion for helping people a high degree of empathy and a positive patient attitude under pressure.
Problem-Solving: Strong analytical and problem-solving abilities with a focus on finding root causes rather than just treating symptoms.

LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATESPosition : Customer Happiness SpecialistWorking Schedule : 8am-5pm CSTSalary Range :$1800-$2200 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)Role...