Desktop Support IV (Onsite)

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support -IV (Hybrid)

Location: Madison WI

Duration: 12 Months

Job Description:

This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service USS support team. The Desktop Computer consultant will be responsible for routine first and second level technical troubleshooting including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

Has 10 or more years of experience in desktop support. Familiar with a variety of concepts practices and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Required Skills:

Knowledge of computer software operating systems hardware and networking is required
Experience with Microsoft Active Directory is required.
Hardware and software troubleshooting skills are required
Able to work in a team as well as independently
Experience in providing professional and courteous customer service is required

Additional Skills:

Excellent verbal and written communication skills are preferred
Three or more years relevant work experience with Windows 10/11 is preferred.
Experience with a ticketing system such as JIRA
Two or more years relevant work experience with OSX is preferred.
Experience and knowledge of computer security is preferred.

Job Responsibilities:

Completes installations configurations repairs automations and modifications of complex technology hardware software and associated components independently
Identifies troubleshoots resolves and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership

Top Required Skills & At least 10 Years of Experience:

Knowledge of computer software operating systems hardware and networking is required
Experience with Microsoft Active Directory is required.
Hardware and software troubleshooting skills are required
Able to work in a team as well as independently
Experience in providing professional and courteous customer service is required

Nice to Have Skills:

Excellent verbal and written communication skills is preferred
Three or more years of relevant work experience with Windows 10/11 is preferred.
Two or more years of relevant work experience with OSX is preferred.
Experience and knowledge of computer security is preferred.

Job Title: Desktop Support -IV (Hybrid) Location: Madison WI Duration: 12 Months Job Description: This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service USS support team. The Desktop Computer consultant will be responsible f...