Help Desk Operator (One Month Fixed Term Contract)

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Duties & Responsibilities

Answer incoming calls promptly and professionally.
Log calls accurately including caller details fault descriptions and location.
Categorize prioritize and assign calls in line with Helpdesk procedures.
Update call annotations and close calls when required.
Follow up on call progress with internal and external service providers.
Escalate calls approaching restore time and report poor performance.
Handle difficult callers with respect and escalate when necessary.
Generate reports as requested by the Operations Manager.
Provide feedback on Helpdesk issues and performance.
Ensure adherence to Tsebos SHEQ standards (ISO 9001 ISO 14001 & ISO 18001).

Duties & ResponsibilitiesAnswer incoming calls promptly and professionally.Log calls accurately including caller details fault descriptions and location.Categorize prioritize and assign calls in line with Helpdesk procedures.Update call annotations and close calls when required.Follow up on call pro...