ServiceNow Technical Lead

Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. Many of the worlds largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack driving performance competitiveness and customer experience. Discover more about our commitment to excellence for customers and colleagues at .

At DXC we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations reducing costs and building agile channels for growth. Leveraging our people technology and best practices we improve and automate complex business processes across middle and back officeswhile enhancing customer experience transformation.

As a ServiceNow Technical Lead

you will play a pivotal role in driving modernization migration and optimization initiatives across ServiceNow environments for our enterprise clients. You will serve as a trusted technical advisor providing expertise in ServiceNow architecture design development and release management.

This role requires a seasoned professional with deep ServiceNow development experience strong understanding of platform upgrade cycles and proven ability to review refactor and migrate legacy code into stable production environments. You will also guide teams through technical best practices platform governance and continuous improvement efforts.

Key Responsibilities

• Lead the design development and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices.

• Review and refactor legacy code ensuring quality performance and maintainability across modules and custom applications.

• Manage the end-to-end migration of code and configurations from development to production environments.

• Participate in platform upgrades patching and release activities ensuring minimal disruption and optimal performance.

• Collaborate with architects administrators and business analysts to define requirements and implement solutions using ServiceNow native tools.

• Drive automation through Flow Designer Playbooks and Automated Test Framework (ATF).

• Ensure adherence to coding standards security guidelines and compliance requirements.

• Mentor and guide junior developers promoting a culture of technical excellence.

• Support continuous improvement initiatives across development testing and deployment processes.

Required Skills & Experience

• 810 years of overall experience in ServiceNow design development and implementation.

• ServiceNow Certified Application Developer (CAD) certification is required.

• Strong hands-on experience with ServiceNow architecture scripting (JavaScript/Glide) and system design.

• Proven track record of migrating ServiceNow applications from development to production and supporting platform releases.

• Expertise in ServiceNow upgrades and version management.

• Demonstrated ability to analyze refactor and modernize legacy ServiceNow codebases.

Must-Have ServiceNow Knowledge or Micro-Certification in at least one of the following areas:

• Customer Service Management (CSM)

• Playbooks

• Flow Designer

• UI Builder

• Now Assist / AI

• Platform Analytics

• Predictive Intelligence

• Service Portal

• Catalog Items

• Automated Test Framework (ATF)

Preferred Qualifications

• Bachelors or Masters degree in Computer Science Information Systems or a related field.

• Experience with Agile or DevOps methodologies for ServiceNow delivery.

• Familiarity with CI/CD pipelines and source control (e.g. Git Jenkins).

• Strong analytical communication and leadership skills.

• Ability to work collaboratively with distributed teams across time zones.

Work Environment & Expectations

• Work Schedule: Monday to Friday standard business hours (CST).

• May require occasional support during critical upgrades or production releases.

• Opportunity to collaborate with global DXC teams across architecture delivery and support functions.

• The selected candidate will be required to report to their nearest DXC office.

DXC Sites:

• Plano TX: 6901 Windcrest Dr Plano TX 75024

• Farmington Hills MI: 34505 West 12 Mile Rd Farmington Hills MI 48331

• Nashville TN: 100 Centerview Dr Nashville TN 37214

• New York NY: Carnegie Hall Tower 152 West 57th Street Midtown Manhattan New York NY

• New Orleans LA: 1615 Poydras St New Orleans LA 70112

• Ashburn VA: 20408 Bashan Dr Ashburn VA 20147

• Bellevue WA: 11400 SE 8th St Bellevue WA 98004

• Tulsa OK: 4000 N Mingo Rd Tulsa OK 74116

• Charleston SC: 65 Fairchild St Charleston SC 2949

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .

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