Client Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a candidate who is keen on working and communicating with customers and open to learning about marine CO2 reporting regulations and digital methods of verifying CO2 this role you will help clients follow industry regulations and meet environmental targets by ensuring they can efficiently use our digital services. You enjoy investigating system-related issues and are open to learning technical skills while providing excellent service via email ticketing tool and from time to time during online meetings.
We dont expect you to know everything we will train you on the regulatory frameworks and digital tools so you can succeed.
Communication-related:
- Assist customers in finding solutions and becoming trusted advisors by fostering long-term relationships.
- Communicate promptly and professionally via email and ticketing tools.
- Take charge of creating and updating communication materials like guidelines client support documents FAQs internal manuals process flows and mass communications.
- Promote and apply communication principles across the team.
Technical-related:
- Investigate and troubleshoot system-related issues.
- Demonstrate a proactive approach to identifying recurring technical/system-related issues and collaborate internally to suggest system improvements.
- Review and verify technical documentation for various types of vessels.
- Work closely with the internal production team to understand regulations processes systems and verification tools.
Responsibilities
Working at DNV gives you a wide range of benefits which are strongly aligned with our values created with care for our employees work-life balance and enable them to dare to develop in their chosen fields.
Find some of them:
- Hybrid workplace model (3 days in the office 2 days from home additional package of occasional home office days).
- A wide portfolio of self-learning trainings on Coursera platform.
- Personal growth opportunities focusing on employee competences.
- Medical package (Medicover) and life insurance mental health helpline grant for glasses.
- Pension Scheme (PPE) and Profit Share.
- 33 days of sick leave fully paid by the employer.
- We offer yearly salary review.
- Multisport card or sports allowance (Worksmile platform).
- Education support by subsidizing language lessons.
- Events and celebrations (ex. lunch cards social events Christmas and anniversary vouchers wedding gifts).
- Sport music and charity activities withing the internal community CONNECT Gdynia.
- Emphasis on Scandinavian working style focusing on trust and empowerment.
- Access to holiday cabins in Norway.
Qualifications
To maximise your chances you need:
- A Bachelors or Masters degree in fields like naval architecture mechanical engineering nautical studies environmental technologies or data analytics.
- Strong proficiency in English (both written and verbal) as its our official communication language.
- At least 1 year of relevant experience in the maritime industry or customer-facing environments.
- Strong interest in learning technical troubleshooting and system investigation.
- Attention to detail and a solution-oriented mindset to provide accurate and quick solutions to our customers.
Nice to have:
- Knowledge of Greenhouse Gases and MARPOL Annex VI.
- Familiarity with ship systems both operational and technical.
- Previous experience in an (IT) helpdesk role or as 1st line support.
- Working knowledge of MS Office tools and/or ticketing systems.
To apply for this position please follow these steps:
Prepare your CV in English
Click on the Apply button and fill out the online application form. If applying from an external job portal make sure youre redirected to ourcareer portaland apply from there.
Attach your CV to the application form and submit it as soon youre ready.
We will review all applications and reach out to selected candidates for a brief chat with our recruiter. If the feedback is positive we will then arrange an interview with the hiring manager and the team.
If you have any questions about the application process or the position please contact the recruiter Maja Ivanković at .
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process in accordance with applicable country-specific laws and practices
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
