Incident Manager
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Job Summary
Job Description:
必备能力
英文可以沟通
事件管理经验
不限工作年限学历
薪资接受年包7700
核心职责
作为专家指导并将任务转移给支持团队以处理工单和进行问题排查
具体工作内容
问题独立预分析 能独立对问题进行初步分析并迅速定位正确的支持团队
会议协调与推进 牵头组织后端支持团队与客户的故障排查会议推动问题解决
紧急信息管理 确保在发布重大事件紧急通告时其内容的准确性
SLA合规保障
-确保在服务等级协议规定时间内解决重大故障
-确保在服务等级协议规定时间内获得有说服力的根本原因分析报告
经验总结与改进 组织后端团队进行复盘会议总结经验教训以改进服务
常态化沟通 与后端支持团队及客户就常规工单和定期会议进行有效沟通
绩效管理 执行事件经理绩效管理计划
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
