O2O Operation Manager

Job Description

Job Level: Manager Specialist

Are you an expert in retail filed who has a strategic attitude strong leadership and the ability to get results through effective communication and collaboration with platforms partners and cross-functional teams

Heres a phenomenal job opportunity to be tasked with planning and delivering business results in the constantly evolving on-demand retail sector!

This role is a key position responsible for driving business growth and operational excellence in the instant retail business (O2O) across platforms like Meituan and Taobao Instant Commerce. This role will own the end-to-end plan to execution. A critical aspect involves collaborating with and guiding our partners who operate stores acting as the bridge between brand planning and frontline store execution. Success requires exceptional data-driven insight business planning and superior stakeholder management to align brand objectives with partners operations.

No relocation assistance is offered for this position

Play your part in our team succeeding

Offline Branded Retail team mainly covers LCS business management. The focus of our team is to deliver our core Brand Value Proposition and Customer Value Proposition in the marketplace by delivering professional customer management and retail operation management!

Core Responsibilities

• Business Planning: Develop execute and dynamically adjust the overall instant retail business plan to achieve JBP targets. Continuously analyze market trends and performance data to identify opportunities and risks.
• Data Analysis & Performance Management: Conduct deep-dive analysis on key metrics. Generate actionable insights to refine operational planning marketing tactics and store-level executions.
• Campaign & Promotion Management: Design and negotiate platform marketing campaigns including product selection promotional mechanics and resource acquisition (platform subsidies traffic support). Ensure flawless execution and maximize impact.
• Assortment plan: Oversee the online product portfolio including planning new product launches
• Partner Enablement: Collaborate with Key Account Managers to strengthen relationships with partners. Ensure operational standards and service quality are maintained across all partner stores.
• Guide partner store operations by sharing data insights performance feedback and operational best practices from top-performing stores to elevate the entire networks performance.

Do you have what it takes

• Bachelors degree or above preferably in Business Marketing or a related field
• 5-8 years of hands-on experience in O2O operationsor have solid proven track record in Ecommerce business and partner management.
• Strong business sense with a focus on growth drivers and investment efficiency. Proficient with platform backend data tools. Able to translate complex data into clear business insights and actionable plan for both brand and partners to achieve targets
• Outstanding ability to influence and collaborate with diverse stakeholders especially partners and platform. A natural bridge-builder who can influnce and drive joint execution without direct authority.
• A proactive problem-solver who can navigate ambiguity manage conflicts of interest and adapt planning swiftly in response to market or platform changes.

#LI-SZ

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.