Technical Service Administrator (Field Service Operations)

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

Technical Service Administrator (Associate I Field Service Operations) will be responsible for the administrative processes in the TS team focusing on the transactional processes by providing efficient support in response to customer needs in accordance with standard operatorial procedures to achieve financial quality and customer satisfaction targets.

In this role a typical day will include:

Processing of customer service requests internal service requests and other inquiries

Handle customer direct parts requests including ordering and invoicing

Dispatch engineers on customers and internal demands including case and work-order creation and management.

Maintain high data integrity with the Installed Base data in CRM including connections to other systems

Setup of new service contracts including creation of PM plans

Renewals of existing service contracts including creation/maintenance of PM plans

Maintain service contracts billing plans and invoicing in ERP system

Manage master data in ERP and CRM including materiel configuration extension pricing etc.

Manage spare parts orders and receiving in collaboration with engineers and warehouse.

WHAT YOULL BRING TO ALCON:

High level of customer and solution orientation

Previous experience working in back office administration customer service area

Proficiency in English and other EU language

Excellent MS office skills; SAP/SalesForce nice to have

Master data management in ERP and CRM

Good analytical skills

Strong attention to detail and accuracy

Ability to work independently and within a team

Positive attitude and ability to work in fast-paced project environment

HOW YOU CAN THRIVE AT ALCON:

Opportunity to join growing early-stage organization built within a mature stable global company

Friendly working environment and a diverse and highly motivated team

Very best working environment for our employees Alcon Polska has been recognized as a Top Employer for the two years in a row

Truly international environment and daily interactions with colleagues and stakeholders from all over the world

Attractive benefits package (private medical care group insurance lunch card transportation allowance pension plan Multisport/cultural card Alcon products for you and your significant other)

Hybrid model of work (3/2/weekly)

Modern office with a lot of facilities inside located at NewCity building 15 Marynarska Street Warsaw

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