Travel Customer Service Representative
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Job Location:
Dunedin - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel this client-facing role you will serve as a trusted point of contactfrom initial booking through post-trip follow-upensuring a seamless personalized and high-quality experience.
This role is ideal for someone who is detail-oriented service-driven and passionate about travel hospitality and delivering exceptional customer experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone email and messaging platforms
- Assist with luxury and leisure travel bookings including changes cancellations and special requests
- Provide accurate and timely information regarding destinations travel requirements and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy professionalism and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Customer service experience (travel hospitality or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable proactive and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Apply Today
Interested candidates are encouraged to apply today and join our remote travel support team.
Equal Opportunity Employer
Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
