Cloud Specialist 2 ( Hyd )
Share
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content processes and cases for organizations across the globe we enabled more than 20000 organizations to digitalize their workplaces and transform their operations.
Currently we are looking for the position of Cloud Specialist 2 ( Hyderabad Location ) . We are accepting applications from Hyderabad location only and this is Work from Office job opportunity.
The Cloud Specialist 2 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment.
Responsibilities
Qualifications:
- Must have a bachelors degree
- A minimum of 3 Years - 5 years of experience working in Infrastructure Support or NOC
- Strong Knowledge of Cloud technologies SQL & CRM based applications
- Strong troubleshooting & analytical skills
- Strong Knowledge of various monitoring tools like SolarWinds BMC etc.
- Strong Knowledge of ITIL
- Strong Oral & Written communication skills
- Ability to multi-task and prioritize workload
- Adaptable to a 24/7 rotational shift model including night shifts
- Ability to adapt to continuously changing procedures and environment
- Strong Customer Handling experience preferred
Basic Qualifications
Responsibilities:
- Application Layer Monitoring on Cloud
- Monitor infrastructure including (Servers Applications & Services) and remediate issues
- Documentation recording and updating incident details in ITSM tool.
- Responsible for maintaining NOC related reports.
- Ensure maximum possible service availability and performance.
- Manage escalations within SLAs defined in the teams standard operating procedures.
- Coordination with stakeholders and third-party vendors.
- Support and Classification making an initial assessment into the nature of the incident assessing the severity impact and risk.
- Allocation of unresolved Incidents to appropriate support groups
- Monitoring & Tracking reviewing the progress of an incident and keeping the user informed
- Manage requests / incidents assigned by Leads/Manager
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Hyland provides intelligent content solutions that empower our customers to transform the way they work and deliver exceptional experiences to those they serve. Our solutions capture, process and manage high volumes of diverse content in order to improve, accelerate and automate opera ... View more
