NETWORK INFRASTRUCTURE MANAGER

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSSs technology services organization. ITS mission is to support the daily emergent and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications including a variety of client eligibility and recertification systems case management systems housing systems employment/work engagement services revenue producing computer matches claiming systems and personnel systems.

The Office of Network Infrastructure & Integrity is responsible for the strategy thought leadership analysis design development implementation enhancement maintenance and security of the DSS/HRA/DHS network infrastructure environments. This includes directional setting while ensuring optimal network infrastructure availability functionality and stability with minimal downtime and/or loss of resources. The area provides planning design acquisition installation configuration administration testing implementation and maintenance of all the Agencys network infrastructure hardware and software components.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) IV to function as Network Infrastructure Manager who will:

- Manage mentor and guide a team of network engineers responsible for projects related to planning designing configuring installing implementing testing troubleshooting integrating performance monitoring maintaining enhancing security management documenting and support of all DHS/DSS network components.

- Manage several WAN projects related to the planning designing configuring installing implementing testing troubleshooting integrating performance monitoring maintaining enhancing security management documenting and support of the Agencys network components such as routers switches firewalls voice gateways voice routers WiFi controllers access points data circuits servers IP Surveillance Cameras and other IP based hardware or associated devices or services connecting to the network infrastructure.

- Address network bottlenecks based on Net IM system alerts security logs and network utilization monitoring tools such as Riverbed Steelheads to ensure optimum network performance and 24x7 high availability.

- Ensure Service Desk tickets for technical support are addressed by the unit with timely follow up and resolution including working closely with various internal I/TS teams and escalating major hardware/software problems.

- Travel to various locations.


Hours/Shift:
Staggered Schedule: Monday - Thursday 7:30am to 5:15pm

COMPUTER SPECIALIST (SOFTWARE) - 13632

Qualifications :

(1) A baccalaureate degree from an accredited college including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing programming debugging maintaining implementing and enhancing computer software applications systems programming systems analysis and design data communication software or database design and programming including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in 1 above including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However all candidates must have a four year high school diploma or its educational equivalent plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations technical support quality assurance (QA) hardware installation help desk or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV in addition to the Qualification Requirements stated above individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration database management systems operating systems data communications systems capacity planning and/or on-line applications programming.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time