Sr. Manager, Returns Facility
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Sr. Manager that will oversee the full scope of returns operations at Vuoris Otay Mesa facility. This individual will play a critical leadership role in developing the team systems and processes that ensure a seamless and brand-right experience for our customers.
This role combines strategic vision with operational execution. The successful candidate will lead a growing team implement scalable workflows and drive continuous improvement across all aspects of reverse logistics from receipt and inspection to restock refurbishment and sustainability.
This is an exciting opportunity to help build a foundational piece of Vuoris operations network and shape the future of our post-purchase experience.
What youll get to do:
Leadership & Culture
- Build lead and inspire a high-performing team of leads and associates within the Otay Mesa Returns Facility.
- Create an environment rooted in trust teamwork and accountability consistent with Vuoris core values.
- Drive engagement and development through coaching performance management and mentorship.
- Champion a culture of safety inclusivity and continuous improvement.
Operational Management
- Oversee all aspects of the returns process including receiving inspection quality control disposition and restocking.
- Manage daily operations to achieve efficiency accuracy and service-level goals.
- Partner with Distribution Customer Experience Inventory Control and eCommerce teams to ensure smooth communication and visibility across the business.
- Develop and monitor KPIs around processing time quality cost per unit and labor efficiency.
- Lead process optimization efforts through data analysis layout design and automation initiatives.
- Ensure compliance with Vuoris brand standards and product quality expectations in all returns handling.
Strategic & Continuous Improvement
- Collaborate with senior leadership to define the strategic direction of Vuoris reverse logistics function.
- Drive long-term planning for capacity labor and systems integration to support future growth.
- Identify opportunities to enhance productivity reduce waste and improve cycle time.
- Lead cross-functional initiatives to optimize WMS/ERP utilization and improve data accuracy.
Sustainability & Circularity
- Uphold Vuoris commitment to sustainability by minimizing waste and promoting product circularity.
- Partner with internal and external stakeholders to implement recycling donation or resale programs for returned products.
- Ensure responsible handling and environmentally sound disposition of non-restockable items.
Qualifications :
Who you are:
- 8 years of progressive experience in warehouse distribution or reverse logistics operations (apparel or consumer goods strongly preferred).
- 3 years of leadership experience managing teams in a fulfillment or warehouse environment.
- Deep understanding of WMS ERP and returns management systems.
- Demonstrated success leading teams developing talent and implementing operational best practices.
- Strong analytical and problem-solving skills with a focus on process improvement.
- Excellent communication collaboration and organizational abilities.
- Bachelors degree in Supply Chain Business or related field or equivalent years of experience preferred.
- Passion for sustainability innovation and delivering best-in-class customer experiences.
Additional Information :
Our investment in you:
At Vuori were proud to offer the following to our employees:
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
The salary range for this role is $115000 per year - $140000 per year. This role is bonus eligible.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression, and life. We aim to ... View more
