Reservation Executive
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Guest Communication:
- Respond promptly and professionally to guest inquiries via phone email and online channels providing accurate information about room availability rates and hotel amenities.
- Assist guests in making reservations modifying existing bookings and answering questions related to their stay.
Reservation Management:
- Utilize the hotels reservation system to input and update guest information room preferences and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments such as Front Office and Housekeeping to ensure smooth check-in and check-out processes for guests.
Sales and Upselling:
- Promote hotel services packages and special offers to guests during the reservation process maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
Administrative Tasks:
- Maintain accurate records of reservations cancellations and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends opportunities and areas for improvement.
- Assist with administrative tasks as needed including filing photocopying and organizing reservation documents.
Customer Service Excellence:
- Demonstrate a commitment to providing exceptional service to every guest exceeding their expectations and building rapport to foster loyalty.
- Handle guest complaints and concerns effectively escalating issues to management when necessary to ensure resolution and guest satisfaction.
Qualifications :
Qualifications
- Bachelors degree in Hospitality Management Business Administration or a related field preferred.
- Previous experience in reservations front office or customer service roles in the hospitality industry preferred.
- Excellent communication skills both verbal and written with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software with the ability to learn and adapt to new technology quickly.
- Positive attitude team-oriented mindset and willingness to go above and beyond to meet guest needs.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
