Senior Advisory Solution Consultant- CRM & Industry ( Public Sector )

About the Role

Join ServiceNows CRM & Industry Solution Consulting team where innovation meets impact. As a Senior Advisory Solution Consultant supporting Australias Public Sector territory youll help agencies reimagine how they serve citizens employees and partners.

Youll combine deep technical expertise with strategic storytelling to demonstrate how ServiceNows AI-powered platform transforms customer and industry workflows driving better experiences efficiency and mission outcomes across the public sector.

This is a hands-on senior pre-sales role for someone who thrives at the intersection of technology business and purpose.

What Youll Do

• Serve as a trusted technical advisor to Federal Government customers showcasing how CRM Customer Service Field Service and Industry solutions deliver measurable outcomes.
• Lead discovery workshops to uncover customer challenges design solution strategies and align ServiceNow capabilities with agency objectives.
• Deliver tailored demonstrations and proof-of-concepts that highlight ServiceNows differentiation through AI automation and workflow optimization.
• Collaborate closely with Sales Product Management Partners and Executives to shape account strategy and drive successful pursuits.
• Provide feedback to Product Management to influence platform enhancements that meet Federal customer needs.
• Share best practices reusable assets and insights across the Solution Consulting community to strengthen collective excellence.
• Represent ServiceNow at industry events executive briefings and government forums positioning the platform as the foundation for digital government modernization.

Qualifications :

What Were Looking For

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analysing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years of pre-sales solution consulting or sales engineering experience ideally within CRM Customer Experience or Customer Engagement solutions.
• Strong understanding of the ServiceNow Platform or similar cloud-based software solutions.
• Proven success working with public sector or Federal Government customers understanding their procurement cycles compliance requirements and mission focus.
• Expertise in AI integration experience leveraging AI tools or automation to enhance workflows decision-making or service delivery.
• Exceptional communication and storytelling skills able to translate complex technical concepts into compelling value-driven narratives.
• Demonstrated ability to collaborate across a matrixed sales ecosystem including account teams product marketing and partners.
• Strategic territory management skills with a track record of driving pipeline and execution excellence.
• A curious adaptable mindset and passion for innovation transformation and public service.
• Canberra-based or willing to travel frequently to Canberra and customer sites across Australia.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time