Information Specialist

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

The United States Department of State (the Department) Bureau of Educational and Cultural Affairs Office of Private Sector Exchange (ECA/EC) has a requirement for a full-time support services staff member as an Information Specialist (e.g. managing Service Now/Case Management System CMS Data Analytics and SharePoint)

PURPOSE

ECA/EC designates and monitors with U.S. organizations to administer the Exchange Visitor Program (EVP) including government agencies academic institutions educational and cultural organizations and corporations. The EVP provides opportunities for approximately 300000 foreign visitors (i.e. exchange visitors) from 200 countries and territories per year to participate in educational and cultural programs in the United States. Specifically exchange visitors participate in the following 15 program categories: alien physician au pair camp counselor college/university student intern professor researcher secondary school student short-term scholar specialist summer work travel teacher trainee government visitor and international visitor.

The purpose of the task order is to provide analysis and presentation of data to identify trends affecting programming; oversight of cloud-based database management; technical training and support for ECA/EC.

DUTIES AND RESPONSIBILITIES

Interpret data analyze results using statistical techniques and provide ongoing reports.
Acquire data from different data sources and correlate and map data to develop new integrated data sets using business logic.
Filter and clean data and review reports printouts and performance indicators to locate and correct code problems.
Work closely with management to prioritize business and information needs.
Serve as the primary point of contact between the organizations database users and the Departments Information Resource Management team.
Serve as the primary point of contact for all analytical collection and reporting Service Now CMS and SharePoint Requests for Changes.
Provide Tier 1 Incident Management support to the ECA/EC users.
Provide training presentations and support to ECA/EC users and offer supplemental training and support.
Collect and communicate the business/technical requirements for users and liaise with the IRM Service Now & Case Management Team to make updates modifications and enhancements as necessary.
Create and manipulate varied analytical reports.
Create periodic management reports for ECA/EC operations and produce these on a frequency desired by the DAS or ADAS.
Collect communicate and update relevant information on the ECA/EC SharePoint websites on a bi-weekly basis.
Test system modifications in conjunction with the IRM Service Now & Case Management Team and record defects.
Manage data exchange between interrelated systems including SEVIS and SharePoint.
Assist with project scheduling requirements research documentation and execution.
Define the organizations user roles and maintain credentials for the organizations staff.
Develop and update organizational Service Now CMS and SharePoint training materials and standard operating procedures (SOPs).

Required Skills:

Proven written verbal communication and presentation skills.
Proven timely and precise organizational skills.
Proven critical and creative thinking and analytical skills.
Proven ability to work independently.
Proven ability to multi-task in a high volume fast-pace work environment.
Proven ability to adjust work priorities due to mission needs.
Proven ability to perform effectively in a flexible team-oriented environment.
Proven ability to build and maintain strong professional working relationships.
Proven ability to work with various software and applications to include but not limited to Microsoft technologies in order to prepare and deliver a broad range of materials.

REQUIRED EXPERIENCE/BACKGROUND

Knowledge of ECAs and ECA/ECs mission policies goals and objectives and familiarity with ECAs and the EVPs interrelationships with other Department offices and other United States Government agencies.
Experience and knowledge of cloud-based database management methods in order to create analytical reports instructions enhance and other materials to assist the office in the analysis of various EVP initiatives.
Recommend steps to coordinate and provide in-depth analyses of the EVP including the use of quantitative and qualitative analysis and statistical reporting and projecting future; reporting structure.
Mastery of software including the complete Microsoft Office Suite (Word Excel Access Project PowerPoint SharePoint) ServiceNow performance dashboards and an ability to learn and work with other software.
Skill in written and oral communications to explain database procedures and policies to a variety of personnel and provide timely authoritative diplomatic and tactful responses to selected inquiries regarding EVP-related issues.
Bachelors degree or higher.
Requires a Secret Security Clearance

Required Experience:

PURPOSE

DUTIES AND RESPONSIBILITIES

Interpret data analyze results using statistical techniques and provide ongoing reports.
Acquire data from different data sources and correlate and map data to develop new integrated data sets using business logic.
Filter and clean data and review reports printouts and performance indicators to locate and correct code problems.
Work closely with management to prioritize business and information needs.
Serve as the primary point of contact between the organizations database users and the Departments Information Resource Management team.
Serve as the primary point of contact for all analytical collection and reporting Service Now CMS and SharePoint Requests for Changes.
Provide Tier 1 Incident Management support to the ECA/EC users.
Provide training presentations and support to ECA/EC users and offer supplemental training and support.
Collect and communicate the business/technical requirements for users and liaise with the IRM Service Now & Case Management Team to make updates modifications and enhancements as necessary.
Create and manipulate varied analytical reports.
Create periodic management reports for ECA/EC operations and produce these on a frequency desired by the DAS or ADAS.
Collect communicate and update relevant information on the ECA/EC SharePoint websites on a bi-weekly basis.
Test system modifications in conjunction with the IRM Service Now & Case Management Team and record defects.
Manage data exchange between interrelated systems including SEVIS and SharePoint.
Assist with project scheduling requirements research documentation and execution.
Define the organizations user roles and maintain credentials for the organizations staff.
Develop and update organizational Service Now CMS and SharePoint training materials and standard operating procedures (SOPs).

Required Skills:

Proven written verbal communication and presentation skills.
Proven timely and precise organizational skills.
Proven critical and creative thinking and analytical skills.
Proven ability to work independently.
Proven ability to multi-task in a high volume fast-pace work environment.
Proven ability to adjust work priorities due to mission needs.
Proven ability to perform effectively in a flexible team-oriented environment.
Proven ability to build and maintain strong professional working relationships.
Proven ability to work with various software and applications to include but not limited to Microsoft technologies in order to prepare and deliver a broad range of materials.

REQUIRED EXPERIENCE/BACKGROUND

Knowledge of ECAs and ECA/ECs mission policies goals and objectives and familiarity with ECAs and the EVPs interrelationships with other Department offices and other United States Government agencies.
Experience and knowledge of cloud-based database management methods in order to create analytical reports instructions enhance and other materials to assist the office in the analysis of various EVP initiatives.
Recommend steps to coordinate and provide in-depth analyses of the EVP including the use of quantitative and qualitative analysis and statistical reporting and projecting future; reporting structure.
Mastery of software including the complete Microsoft Office Suite (Word Excel Access Project PowerPoint SharePoint) ServiceNow performance dashboards and an ability to learn and work with other software.
Skill in written and oral communications to explain database procedures and policies to a variety of personnel and provide timely authoritative diplomatic and tactful responses to selected inquiries regarding EVP-related issues.
Bachelors degree or higher.
Requires a Secret Security Clearance