Civica Cx Systems Improvement Officer

We are seeking a motivated and detail-oriented professional to optimise and support our Civica Cx Housing Management System and related modules. This role offers the chance to work closely with operational teams enhance system functionality streamline processes and ensure exceptional service delivery to both staff and residents.

As a Civica Cx System Specialist you will be responsible for system improvements troubleshooting issues and ensuring seamless integration with other platforms. You will also manage data quality create reports using SQL and Power BI and develop training materials to promote best practices across the organisation

You will have hands-on experience with Civica Cx or similar systems strong technical skills in SQL and reporting tools and a background in project delivery testing or business analysis. You should be a clear communicator able to explain complex technical concepts in simple terms and able to collaborate effectively with teams across the business.

If you are passionate about optimising systems solving complex problems and driving meaningful improvements we would love to hear from you. This is an exciting opportunity to make a real impact by delivering solutions that benefit staff residents and the organisation as a whole.

We are genuinely proud of our diversity our people our values our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values peoples individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs).

Leading the way in resident managed housing Watmos unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving peoples lives.