IT Support Engineer (12 month FTC)

Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team with a common goal.

We are currently seeking an IT Support Engineer to join our team on a 12-month fixed-term contract.

Purpose

Provides technical assistance to end users troubleshooting and resolving hardware software and application-related issues. Manages ticket requests ensures accurate documentation and collaborates with system owners and senior team members to support and resolve technical problems efficiently.

Your key responsibilities

• Assists and provides technical assistance for end users with troubleshooting and resolving hardware software desktop and application-related problems.

• Diagnoses and troubleshoots technical issues including account setup and network configuration.

• Assists with incoming ticket requests for assistance updating tickets with accurate and timely status.

• Reviews incident tickets for content proper routing first call resolution problem detection and timely closure.

• Collaborates with system owners to ensure proper support is provided to end users for those systems.

• Logs and tracks all incoming service requests and incidents in the ticketing system ensuring accurate documentation and timely updates.

• Provides data and reporting of key performance indicators to monitor operational performance service level agreement compliance and continuous improvement.

• Assists with the setup and configuration of new hardware and software for end users ensuring systems are ready for use.

• Provides first-level technical support to end users assisting with basic troubleshooting and resolving common hardware and software issues.

• Collaborates with more senior team members and other Technology & Data teams to escalate and resolve complex issues.

Your experience

• Experience in IT support within a global professional services or corporate environment preferably in the legal sector.

• Demonstrated ability to provide on-site technical assistance.

• Track record of collaborating with IT teams to resolve complex issues while maintaining detailed records of service requests and resolutions.

The team

You will be welcomed into the Technology and Data team as a key member of the group. This globally diverse function is made up of skilled professionals who are passionate about leveraging technology and data to enable innovation drive operational efficiency and support the firms strategic this role you will benefit from strong support and close collaboration with both the local team and the wider Technology and Data community.

Our culture emphasises teamwork trust and a shared commitment to continuous alongside colleagues across the business the Technology and Data team is dedicated to delivering robust digital solutions maintaining high standards of data integrity and unlocking insights that inform decision-making. The role offers exposure to a broad range of initiatives from system enhancements and data governance to emerging technologies and digital transformation projects. You will find ample opportunities to grow your skills contribute meaningfully and develop within a supportive and forward-thinking environment.

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance

• Free in-house fitness centre and subsidised health club memberships

• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options

• Income protection and life assurance

• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes

• Emergency family care

• Additional holiday/birthday leave

• Travel insurance and season ticket loan

• Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality Network With Pride or Social Mobility Networks)

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.