IT Operations Lead

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

We are looking for an IT Operations Lead to work closely with our Head of IT in shaping our day-to-day technology landscape. This is a role for someone who loves the how of technology as much as the who.

Youll lead a small talented team while remaining technically activeowning service delivery automation and our partnership with external providers (MSPs). If you enjoy mentoring others while staying close to the technical work this role offers a clear path to grow your leadership footprint in a supportive environment.

What Youll Do

• Empower our Team: Support 1000 employees by ensuring our IT services are seamless from their first day to their last.

• Collaborative Management: Manage our MSP relationship as a partnershipsetting clear goals maintaining high standards and ensuring our external partners are an extension of our internal culture.

• Problem Solve & Innovate: Identify manual bottlenecks and build smarter automated workflows. You wont just be maintaining systems; youll be building a more scalable foundation for our future.

• Lead by Example: Balance hands-on technical contribution with people leadership ensuring your team has the resources and guidance they need to succeed.

What Youll Bring

We value different perspectives and a variety of backgrounds. While technical skills are important we care most about your problem-solving mindset and ability to learn.

Wed love to hear from you if:

• You have experience leading or mentoring in an IT operations environment (whether thats as a formal Lead or a Senior Engineer ready for the next step).

• You are comfortable working directly with technology - you enjoy solving technical puzzles and building the bridge yourself.

• You have an automation-first mindset and have experience using tools to save time and reduce repetitive tasks.

• You have a solid understanding of identity management SaaS administration and endpoint management.

• You are a clear and empathetic communicator who can stay calm and helpful when things get busy.

Bonus points (but not required) for:

• Experience in high-growth tech or edtech environments.

• Familiarity with tools like Zapier n8n JumpCloud or Google Workspace.

• A passion for refining service management processes (like ITIL).

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.