IT Operations Manager

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

Were looking for an IT Operations Manager to be the operational right hand to our Head of IT. Youll own the day-to-day running of IT across the organisation - service delivery joiners/movers/leavers incident coordination automation and MSP management.

This is a hands-on management role. Youll keep the lights on ensure our people get great support and constantly look for ways to automate and improve how we operate. Youll manage a small team and our MSP relationship.

What Youll Do

Youll manage the operational running of IT across Multiverse. That means ensuring our 1000 employees get excellent support that people join and leave the business with seamless secure experiences and that incidents are handled swiftly and professionally.

Youll manage our MSP relationship day-to-day - setting expectations monitoring performance and holding them accountable to our standards.

Youll also lead our small internal team balancing workload between in-house and outsourced resources.

A big part of the role is making things better. Youll spot manual processes that should be automated build workflows that save time and continuously improve how we operate. Youre not just keeping the lights on - youre making the operation more efficient and scalable.

About you

Essential

• 4 years in IT operations with at least 2 years in a senior or lead capacity

• Proven experience in owning service delivery in a scaling organisation

• Strong automation mindset - youve built workflows that saved real time

• Experience managing MSPs or outsourced IT providers

• Solid technical foundation: identity management endpoint management SaaS administration

• Excellent communication - calm under pressure clear with end-users and vendors alike

• Process-minded with a bias for documentation and continuous improvement

Highly Desirable

• Experience in tech edtech or high-growth environments

• Hands-on with automation/AI tools: Zapier N8N scripting or similar

• Familiarity with modern IT tooling: JumpCloud Google Workspace FreshService or similar

• ITIL Foundation or equivalent service management knowledge

• Experience with incident management frameworks and tooling

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Team fun - weekly socials company-wide events and office snacks!

Our commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Required Experience:

Manager