Business Process Consultant Senior (Homeless Strategy Office)

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Job Description:

Business Process Consultant Senior

Purpose:

Responsible for leading the Department Executive Management team through the strategic planning process innovation and performance measurement processes. Responsible for creating and revising process innovation strategic planning competitive analysis corporate intelligence and performance measurement processes. Analyzes presents alternatives makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance and reorganization.

Duties Functions and Responsibilities:

Essential duties and functions pursuant to the Americans with Disabilities Act may include the following. Other related duties may be assigned.

• Leads multiple cross-functional large projects initiatives and teams.

• Reviews coaches and evaluates the work of Business Process Consultants and Technical staff.

• Advises Executive Management team in defining and identifying key measures and performance targets.

• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.

• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.

• Identifies collects and researches to complete data analysis.

• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.

• Accountable for achievement of goals of the division.

• Identifies talent to fulfill support roles establishes relationships quickly and gather needed resources to ensure successful processes.

• Develops solutions to critical business issues and presents alternatives to executive management.

• Communicates project status to sponsors stakeholders and the rest of the department.

• Responsible for creating/revising models and methodologies which support consulting services.

• Develops project work plans and performs project management.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection training evaluation counseling and recommendation for dismissal.

Knowledge Skills and Abilities:

Must possess required knowledge skills abilities and experience and be able to explain and demonstrate with or without reasonable accommodations that the essential functions of the job can be performed.

• Knowledge of business strategies objectives planning development and management processes and process improvement.

• Knowledge of performance measures.

• Knowledge of applicable City of Austin state and federal statutes ordinances and codes.

• Knowledge of research methodologies cost/benefit analysis statistics and financial models.

• Knowledge of leadership methodologies and supervisory responsibilities.

• Skill in communication in a variety of formats including: print communication electronic format presentations and telephonic.

• Skill in providing internal consulting services.

• Skill in project management methods.

• Skill in handling conflict resolution to changes of current processes.

• Skill in negotiation of projects and program initiatives.

• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders expectations.

• Ability to look at situations systematically.

• Ability to work independently and with teams.

• Ability to understand interpret and apply detailed and complex information.

• Ability to manage implementation of recommendations.

• Ability to lead and manage a multi-discipline workforce.

Minimum Qualifications:

• Graduation with a bachelors degree from an accredited college or university plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Extensive Knowledge and experience in the homeless response system affordable housing or other field closely related to homelessness.

• Knowledge and experience in leading government or community planning processes including establishing plan of work engaging stakeholders managing implementation and synthesizing results and making recommendations.

• Demonstrated ability to produce and present high-quality documents and briefings for elected officials or executives and/or community stakeholders.

• Supervisor or Management Experience.

• Strong supervisory skills with demonstrated success managing planning and policy and community engagement staff.

• Knowledge of government processes including procurement and contract management.

• Experience navigating varying types of authority and partnership.

Notes to Candidate:

Position Overview:

The Homeless Strategy Office (HSO) of Austin Public Health is hiring a Business Process Consultant Senior to support the City of Austins efforts to combat homelessness. This position will manage the divisions Policy and Engagement unit with broad responsibility for overseeing planning and policy development collaborating with internal and external stakeholders and overseeing and implementing performance management practices at the system and programmatic level. The position will lead planning with applicable City departments and external stakeholders such as Ending Community Homelessness Coalition the Homeless Response System Leadership Council social service providers affordable housing developers other governmental jurisdictions and private funders.
The Business Process Consultant Senior will supervise planning and engagement staff working to
(a) improve system level and human outcomes by advancing evidence-based and best practices guiding strategic investment of City of Austin resources and expanding effective performance management processes; (b) ensure City resources are meeting needs of the population through consistent use of reliable data centering the voice of people with lived experience of homelessness and engaging with a broad array of stakeholders; and clearly communicate progress challenges and opportunities with relevant internal and external audiences.

Salary Range and Benefits:

• Salary Range is $80940 - $102200

• This position comes with a comprehensive benefits package that includes medical and dental coverage paid sick leave vacation and personal time and a retirement plan.

Physical Work Location:

• 505 Barton Springs Rd. Austin TX 78704

Hours:

• Monday Friday 8:00 am 5:00 pm

**Hours may vary due to operational needs. An alternative schedule and remote work/telework options are available but this position requires a minimum of 40% per week in-office standard.

Regarding your application:

• Incomplete applications will not be considered.

• Qualifying education experience knowledge skills and abilities must be clearly stated on your application. Resumes are welcome but we do not use any information provided on your resume to qualify and refer you to the hiring department.

• Work experience listed must include a month year and a verifiable Supervisor or Human Resources phone number.

• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees in Good Standing who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

• If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference

• This position will require a pre-employment Criminal Background Investigation (CBI).

• If you are identified as a top candidate verification of your education which may include High School graduation orGED undergraduate and/or graduate degrees will be required.

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency promote a green environment and minimize delays and costs.

• Please ensure that the email address and contact information you provide are current secure and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.

• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days

• This position is eligible for the Public Service Loan Forgiveness (PSF) Program. This federal program is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify the individual must have made 120 qualifying payments while employed by a qualifying employer.

Travel:

If you are selected for this position and meet theDriver Safety Standardsin the City of AustinDriver Safety Programyou may drive when necessary to multiple locations as part of your regular job duties. Otherwise you are responsible for getting to and from these locations.

Tobacco-free Workplace

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites parking lots garages or in personal vehicles parked on the premises Box.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply but the posting will close at 11:59 PM the day before the date listed. All application steps including attachments and submission must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race creed color national origin sex gender identity age religion veteran status disability or sexual addition the City will not discriminate in employment decisions on the basis of an individuals AIDS AIDS Related Complex or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call or Texas Relay by dialing 7-1-1.