Assistant Business Support Manager

Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes disabled people carers young people entering the workplace and to help people heat their homes. The Business Support Team delivers high quality support to the senior management team and operational support across the division.

As an Assistant Business Support Manager you will provide dedicated support to the Deputy Director for Disability Operations and Deputy Director for Low Income Benefits and Operational Improvement. You will lead a team of Business Support Officers who provide dedicated support to the Heads of Client Services Delivery and our Heads of Operations.

Reporting to the B3 Business Support Manager this is a high profile role which is both varied and fast-paced. It is suitable for a confident individual who can be adaptable flexible and able to work independently whilst leading a team. Ongoing political public and media interest means this is a challenging role requiring strong organisational skills to prioritise competing and numerous demands.

Responsibilities

• Team Leadership: Line manage a team of up to ten Business Support Officers. Lead and foster a performance culture where colleagues in your team care are curious and contribute to meeting performance objectives. This includes quality assurance performance outcomes and attendance management.

• Stakeholder Collaboration:Build strong working relationships with the Deputy Director and Senior Management Team. Play an active part in wider Agency Business Support Network.

• Business Support Development:Supporting the Business Support Manager to ensure the Business Support Team are equipped with the necessary tools knowledge and skills to provide an effective operational business management function.

• Corporate Assurance:Coordinate activities with corporate teams and support the Governance processes by working with colleagues across the organisation.

• Operational Reporting:Supporting the divisions response to key business activities such as Audit Scotland working with the Parliamentary Team to support ministerial briefings and First Ministers Questions.

• Ad hoc duties: Prioritise and complete varied ad hoc tasks to a high standard within deadlines.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Behaviours:
Managing a Quality Service (Level 3)
Working Together (Level 3)
Leadership (Level 3)
Seeing the Bigger Picture (Level 3)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:
Data and Insight (Level Working)

Further information about these skills can be found hereCore ODP Skills - Operational Delivery Profession

How to Apply
Apply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Should a large number of applications be received an initial sift may be conducted using the CV and Supporting Statement on the first Behaviour Managing a Quality Service (Level 3). Candidates who pass the initial sift will have their applications fully assessed.

If shortlisted you will be invited for further assessment which will include an interview and presentation.

We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sifting w/c 15th December 2025
Interviewing w/c 12th January 2025

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in one of our Social Security Scotland offices. There is an expectation of a minimum 2 days per week in your assigned location which will be Agnes Husband House Dundee or 220 High Street Glasgow for this you have specific questions about the role you are applying for please contactus.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before: Monday 15th December at 23:55

Contact Name: Resourcing Team
Contact E-Mail: