Senior Product Engineer
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Worldwide Product Engineering department operates across Austin Leicester and Manila providing third-level customer support on issues related to Emersons products. This team works closely with Emersons Marketing and Technology on the development of next-generation products and provides DeltaV consulting and software upgrade services to customers.
This role based at Emersons Leicester office is part of a global team of Product Engineers within the Customer Support organization which delivers frontline technical support.
This position is ideal for problem solvers who thrive on engaging with customers across a wide range of topics. Success in this role is driven by the product engineers technical expertise and their ability to build relationships with our global end users. We are seeking candidates who enjoy working with diverse customers and developing long-term partnerships based on trust and addition to customer-facing responsibilities Product Engineers can collaborate with various Emerson teams worldwide gaining broad exposure across the organization. Comprehensive training on DeltaV and related technologies will be provided as needed to support ongoing development and maintain technical proficiency.
In This Role Your Responsibilities Will Be:
- Provide support for Emersons Automation products and solutions.
- Work directly with customers Emerson Technical Support offices or representatives Global Service Center (GSC) engineers and development engineers on technical solutions to DeltaV applications.
- Provide feedback to our Product Marketing & Technology teams regarding end user requirements. Play a part in the role out of the support package for those products. Have early access to products to provide feedback and develop early support knowledge before release.
- Create and update Knowledge Base Article content to inform the field about Product Information.
- Generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.
- Travel (estimate 2-5 trips/year typically a week or less per trip) to customer sites.
- Other responsibilities or tasks that are within your skills and abilities whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.
Who You Are:
You are a problem solving innovator. You readily adapt to personal interpersonal and leadership behavior. You work out tough agreements and settle disputes equitably. You adjust communication to fit the audience and the message for both stakeholders & technology. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.
For This Role You Will Need:
- Engineering Degree or equivalent is preferable.
- 5 years of experience with Emersons automation systems and/or DeltaV peripheral products and/or DeltaV lifecycle products is required.
- Ability to work directly with the end user resolving system issues on a running process.
- To be a creative problem solver.
- Excellent communication skills both verbal and written in English is required to collaborate with a global customer base.
- Legal authorization to work in the United Kingdom sponsorship will not be provided for this role.
Preferred Qualifications That Set You Apart:
- Detailed knowledge of DeltaV Live would be an advantage
- Previous experience of working with remote engineering teams.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Senior IC
Key Skills
- APQP
- Six Sigma
- GD&T
- Root cause Analysis
- CAD
- Project Leadership
- SolidWorks
- Mechanical Engineering
- Quality Management
- Product Development
- Catia
- Manufacturing
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
