Intake Specialist II (Behav. Psych.)
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Intake Specialist II will assist new and returning families with scheduling an initial appointment for services in the appropriate clinic. The incumbent will interact with clients families clinicians and administrative staff in a courteous and professional manner while adhering to high standards of customer service and maintaining client confidentiality.
Responsibilities
- Serve as liaison between clients families and clinicians for intake screening referral and placement based on defined clinic criteria for Aliceanna Fairmount Patuxent and Odenton locations. Serve as liaison between all Behavioral Psychology departments and other Kennedy Krieger Institute departments.
- Complete intakes in EPIC system including collecting demographic information insurance information and the reason of concern for the family seeking services at Behavioral Psychology.
- Complete intakes and demographic information (as needed) in EPIC system for Feeding Clinic and Pediatric Consult Clinic. Triage to clinic for scheduling.
- Create an Appointment Request in EPIC system for the correct clinic(s) to allow for scheduling.
- Schedule cancel and/or confirm all Initial Evaluations (IE). Document and verify on Intake Teams shared calendars within Outlook.
- Input IE appointment information into EPIC system. Send an email to Behavioral Psychology Admin Group to ensure proper paperwork is completed therapists are informed of appointments and insurance benefits are cleared and entered into account prior to appointment.
- Input patient and referral information in the SAM system.
- Process and forward daily logs to appropriate personnel at the end of business each day.
- Provide support services to families clients and other Kennedy Krieger Institute department personnel by answering/following up on inquiries received via phone email or fax for Behavioral Psychology services. Redirect patients to other Institute services using the correct extension or email group as needed.
- Process referrals received in the appropriate work queue within the EPIC system from other Kennedy Krieger Institute departments.
- Process and schedule appointments from faxed referrals received from external providers.
- Maintain all clinic waitlists in the SAM system if applicable.
- Collect and record clinicians upcoming IE slots on the Intakes shared MA or Commercial insurance calendars in Outlook.
Qualifications
EDUCATION: |
- High School Diploma GED or equivalent required.
- Associates degree in a human services related field or healthcare administration preferred
EXPERIENCE: |
Minimum three years of experience operating patient systems and providing excellent customer service is required.
Minimum pay range
Maximum pay range
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Kennedy Krieger Institute improves the lives of children and adults with special health challenges through interdisciplinary hospital services and outpatient, community, education and research programs.
