Outreach Specialist
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Job Summary
Job Description
Mae is hiring an Outreach Specialist who is passionate about maternal health equity and ready to help members enroll on our platform to receive support from pregnancy through postpartum. As an Outreach Specialist you will be responsible for outbound outreach to health insurance plan members to introduce Maes offering and onboard new members onto Maes platform. Ideal candidates for this role have experience with high-volume outbound outreach.
This role will report to the Outreach Team Manager.
Key responsibilities include:
- Placing a high volume of calls daily to members of Maes health plan partners who may be eligible to join our platform in order to meet monthly targets
- Share accurate and up to date information with members about the support they can receive through Mae emphasizing Maes offering of community-based doula support
- Guiding members through the enrollment and onboarding process so they can get started using the platform
- Using a custom-built internal tool to identify the appropriate members to outreach to based on the teams enrollment targets for the month
- Providing daily and weekly feedback to internal team members on issues and barriers affecting outreach quality or ability to achieve targets
- Utilizing influencing / motivational skills to ensure maximum member engagement
Qualifications :
What we are looking for:
- Proven track record of meeting or exceeding outreach enrollment or performance targets
- Ability to work independently in a fully remote environment with minimal supervision
- Highly organized with strong time management skills and the ability to manage shifting priorities
- Comfortable using technology such as Slack Gmail CRM tools and other internal systems to manage work effectively
- Ability to learn new systems and processes quickly in a remote setting
- Emotional resilience and maturity when handling rejection or sensitive conversations
- Ability to engage members compassionately and professionally
- Strong influencing and motivational communication skills grounded in trust and respect
- Enthusiastic friendly disposition with a genuine desire to improve community health outcomes
Experience requirements:
- 1-3 years experience in patient outreach or a healthcare-related field with an emphasis on patient enrollment or engagement
- Experience working in an environment that required high outbound call volumes
What success looks like:
- A minimum of 50 outreach calls per day
- A minimum of 120 new members enrolled per month
Work expectations:
- Fully remote U.S. based role
- Full-time 1099 contract
- Monday through Friday availability between 10am - 6pm ET
- Reliable high-speed internet connection and a private quiet workspace suitable for confidential conversations are required.
- This is a six-month contract with the possibility of extension based on performance and business needs.
- High performers may be considered for additional responsibilities or long-term opportunities as the program scales.
Compensation: $4500 per month with potential for additional monthly bonus
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We are currently only hiring US based applicants and are unable to sponsor visas.
Mae Health Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
MEET MAEMae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and ... View more
