Workplace Technology Specialist
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
Sportsbet Workplace Technology team is looking to attract a passionate and dedicated IT Workplace Tech Support officer to provide enterprise technology support to internal users and frontline support of our applications for our customers. Reporting to the Workplace Technology Operations Manager (Melbourne based) youll be responsible for providing an awesome customer service experience to our internal and external customers balancing people with the process.
Duties Include
- Provide level 1st level support for Windows and Mac environments remotely and in person
- Provide regular and proactive hardware and software support/installation and maintenance
- Maintain inventory of all end user equipment through Asset Management database
- UC/VC support and administration
- Provide superior proactive hardware and software support/installation and maintenance
- Maintain inventory of all end user equipment
- Ability to methodically troubleshoot issues and own Incidents and Requests to resolution with strong customer service skills
- Ability to work both independently with minimal supervision and as part of a team
- Support additional Workplace Technology business and operations as they arise
About You
- Some experience in a Service Desk or Customer service role
- Training/Certification/degree in End User Computing or IT field with knowledge of IT concepts
- Some knowledge of Windows and Mac platforms
- Basic Understanding of Active Directory SCCM JAMF and Identity management
- Basic understanding of the Microsoft Office 365 and other collaboration tools
- Passionate about our customer experiences internal and external customers
- Able to operate in the grey and seize opportunity
- Creative thinker Lateral thinker Lean thinker
The Perks
We dont expect you to do all this for free so along with a very competitive salary we will also provide you with:
- 25 days annual leave (a whole extra week of holidays)
- Tailored career development programs as well as a commitment to developing Thought Leader and Specialist Talent programs
- Genuine flexible working and remote working policy
- Discounted gym memberships free breakfast and loads of event and conference tickets and many more
- Best in class Parental Leave program with six months paid leave for Primary Carers
Our Focus on Diversity Equity & Inclusion
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application or contact us if youd like to discuss this in more detail.
If you think youd be a great fit but dont necessarily meet everything in the job description please still get in touch.
Read more about our contribution to Flutters global Positive Impact Plan.
Whats the Green Tick Feeling
Well its different for everyone yet unites us all. Its the feeling you get when you succeed no matter what success looks like to you. It could be developing your career it could be working on an industry leading project or it could be making it to school pick up in time. Its all the little and big things that make you feel like youre Thriving working at Sportsbet.
We encourage you to apply as soon as possible as we review candidates within one-two weeks of advertising. Be sure to check out our Instagram page Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
If this all sounds good then we cant wait to connect with you so please apply now!
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
