Junior Customer Service Specialist with Polish & English

U.S. Bank

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profile Job Location:

Warsaw - Poland

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity inclusive culture and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth a culture of inclusion and a strong commitment to transparency and integrity in everything we do.

Job Description

Location: Remote (CET Time Zone)
Working Hours: Shift-based between 08:00 AM and 07:00 PM CET
Languages Required: Fluent in English and Polish

Role Overview:

We are seeking a dedicated and customer-centric Customer Support Specialist to join our remote this role you will be the first point of contact for our customers providing support across multiple channels including phone email and live chat. Your ability to communicate fluently in both English and Polish will be essential in delivering a seamless customer experience.

Key Responsibilities:

  • Handle inbound customer calls with professionalism and empathy.
  • Respond to customer inquiries via email ensuring timely and accurate resolutions.
  • Provide real-time support through live chat maintaining a friendly and helpful tone.
  • Troubleshoot customer issues and escalate when necessary.
  • Maintain detailed records of customer interactions using internal systems.
  • Collaborate with other departments to resolve complex customer issues.
  • Uphold a customer-first mindset in every interaction.

Requirements:

  • Proven experience in customer service or support roles.
  • Excellent verbal and written communication skills in English and Polish.
  • Ability to work flexible shifts between 08:00 AM and 07:00 PM CET.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working remotely and independently.

The role is posted as remote; however candidates who are located near any one of our locations would be required to work on site at least three days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair equitable and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract retain and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

  • Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

  • Performance-based incentives for eligible employees (as defined by relevant plan rules) awarded through transparent objective criteria that recognize both individual and company performance.

  • Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing health & wellness).

  • Continuous development opportunities including training education support and career progression pathways based on inclusive and transparent criteria.

  • Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive inclusive and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer including monetary and non-monetary benefits at Employee benefits and development U.S. Bank Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.


Required Experience:

Junior IC

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believ...
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About Company

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Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.

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