IT Service Management Representative
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
ServiceNow ITOM & AI Specialist Role Overview
We are seeking a highly skilled ServiceNow ITOM Specialist with advanced expertise in AI-driven automation and monitoring. The successful candidate will be responsible for designing implementing and optimizing ITOM solutions leveraging artificial intelligence to enhance operational efficiency predictive analytics and intelligent incident management across enterprise environments.
Primary Responsibilities Deploy and Support ServiceNow ITOM modules (Discovery Event Management Orchestration CMDB) with AI-powered enhancements for predictive monitoring and automated remediation. Integrate AI/ML models to support anomaly detection root cause analysis and intelligent alerting within ServiceNow workflows. Develop and optimize dashboards for real-time visibility into service health operational metrics and AI-driven insights using ServiceNow Performance Analytics and custom dashboards. Work closely with cross-functional teams to resolve ITOM and AI-related issues ensuring high availability and performance of IT services. Implement and manage SLA/SLO definitions leveraging AI for proactive compliance monitoring. Lead troubleshooting and continuous improvement initiatives using AI analytics and automation.
Primary Skills ServiceNow ITOM (Discovery Event Management Orchestration CMDB) AI/ML frameworks (TensorFlow PyTorch Scikit-learn or similar) Python (for automation and AI integration) Cloud platforms (AWS Azure GCP) Dashboard creation and optimization (ServiceNow Performance Analytics custom dashboards)
Good to Have Skills Integration experience with monitoring tools (DataDog ThousandEyes Splunk) Knowledge of ITSM processes Experience with Ansible or other automation tools Familiarity with ServiceNow AI features (Predictive Intelligence Virtual Agent) Technical Experience Minimum of 2.5 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus.
Professional Attributes Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills with a focus on innovation and automation.
Educational Qualification & Certification Graduate Degree in Computer Science Information Technology or related field. ServiceNow and AI/ML certifications are a plus.
Good to Have Skills Integration experience with monitoring tools (DataDog ThousandEyes Splunk) Knowledge of ITSM processes Experience with Ansible or other automation tools Familiarity with ServiceNow AI features (Predictive Intelligence Virtual Agent) Technical Experience Minimum of 2.5 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus.
Professional Attributes Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills with a focus on innovation and automation.
Educational Qualification & Certification Graduate Degree in Computer Science Information Technology or related field. ServiceNow and AI/ML certifications are a plus.
Key Skills
- Attorney At Law
- Customer
- Customer Support
- Excel
- Assembling
