Customer Support Agent

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Agent
Join a High-Growth Fintech Start-Up Powering Global Payments
Claremont Cape Town R10 000 - R15 000 Shift-Based (7am - 3pm 3pm - 12am)

About Our Client
Our client is a dynamic South African fintech company providing secure and seamless online payment solutions across diverse industries such as e-commerce and iGaming. With a focus on innovation speed and simplicity theyre building a lean collaborative team thats transforming how digital transactions happen locally and globally.

The Role: Customer Support Agent
As a Customer Support Agent youll be on the front lines of client communicationresolving queries investigating complex payment issues and escalating risks or fraudulent activity when needed. This is a fast-paced high-accountability role within a 24/7 support environment ideal for someone who thrives on problem-solving and delivering excellent service.

Key Responsibilities

Minimum 6 - 12 months experience in customer support/service (preferably in fintech payments or online platforms)
Monitor and respond to customer queries across Telegram Slack Email and other platforms within SLA timeframes
Investigate failed/declined transactions chargebacks reversals or payout delays and resolve issues end-to-end
Escalate suspicious behaviour or fraud patterns to Risk/Operations and ensure proper closure
Deliver consistent support across shift rotations including weekends and public holidays
Maintain clear professional communication and accurate records in helpdesk tools
Continuously contribute to improving support processes and client satisfaction

About You

6 to 12 months in a customer-facing role ideally within payments fintech e-commerce or iGaming
Matric (Grade 12) required; tertiary education in marketing or a related field is a plus
Analytical and investigative mindset with strong attention to detail
Confident communicator with excellent written and spoken English
Fast and accurate typing; tech-savvy with Telegram Slack email and CRM systems (e.g. Zendesk Intercom)
Comfortable with shift-based work (7am - 3pm 3pm - 12am including weekends and public holidays)
Team player adaptable and comfortable in a high-growth startup environment

Customer Support Agent Join a High-Growth Fintech Start-Up Powering Global Payments Claremont Cape Town R10 000 - R15 000 Shift-Based (7am - 3pm 3pm - 12am) About Our Client Our client is a dynamic South African fintech company providing secure and seamless online payment solutions across diverse ...

Customer Support Agent
Join a High-Growth Fintech Start-Up Powering Global Payments
Claremont Cape Town R10 000 - R15 000 Shift-Based (7am - 3pm 3pm - 12am)

Key Responsibilities

Minimum 6 - 12 months experience in customer support/service (preferably in fintech payments or online platforms)
Monitor and respond to customer queries across Telegram Slack Email and other platforms within SLA timeframes
Investigate failed/declined transactions chargebacks reversals or payout delays and resolve issues end-to-end
Escalate suspicious behaviour or fraud patterns to Risk/Operations and ensure proper closure
Deliver consistent support across shift rotations including weekends and public holidays
Maintain clear professional communication and accurate records in helpdesk tools
Continuously contribute to improving support processes and client satisfaction

About You

6 to 12 months in a customer-facing role ideally within payments fintech e-commerce or iGaming
Matric (Grade 12) required; tertiary education in marketing or a related field is a plus
Analytical and investigative mindset with strong attention to detail
Confident communicator with excellent written and spoken English
Fast and accurate typing; tech-savvy with Telegram Slack email and CRM systems (e.g. Zendesk Intercom)
Comfortable with shift-based work (7am - 3pm 3pm - 12am including weekends and public holidays)
Team player adaptable and comfortable in a high-growth startup environment