Customer Experience Manager Jewely Sales

**Position Overview:**

A prominent jewelry retailer is seeking a results-driven Retail Sales Manager with advanced business knowledge to spearhead our team in achieving and surpassing sales objectives.

This role necessitates a proactive leadership style with a strong emphasis on sales performance metrics accountability for store outcomes and superior leadership capabilities.

The ideal candidate will cultivate a commitment to delivering exceptional customer experiences while consistently driving sales growth. The position requires full-time availability from Tuesday to Saturday at our Edina MN showroom location.

**Key Responsibilities:**

**Sales Performance and Business Growth:**

- Recruit lead and mentor a team comprising Customer Experience Assistants Jewelry Consultants and Concierges to achieve quarterly sales targets effectively.

- Demonstrate a comprehensive understanding of retail business processes and key performance indicators (KPIs) providing coaching to each team member to meet individual performance benchmarks.

- Analyze sales data to drive showroom performance identify areas for improvement and implement strategic initiatives targeting growth.

**Ownership of Store Performance:**

- Assume full accountability for all showroom and office operations ensuring adherence to the highest standards of customer service and operational efficiency.

- Initiate and implement process improvement strategies policies and procedures aimed at enhancing customer experience and boosting operational metrics.

- Collaborate with Workforce Operations Analysts to design and maintain a detailed team schedule ensuring adequate coverage for all operational duties and customer engagements.

**Leadership and Team Development:**

- Foster a collaborative and positive work environment with a strong emphasis on proactive action inspiring the team to excel and provide outstanding customer service.

- Deliver ongoing training coaching and performance evaluations to enhance team skill sets and overall capabilities.- Play an active role in sourcing and selecting top-tier talent to build high-performing teams.

**Customer Experience Management:**

- Continuously seek opportunities to enhance the customer journey working closely with the customer care team to effectively handle escalations and ensure high levels of satisfaction.

- Maintain luxury standards within the showroom ensuring excellence in visual merchandising and operational compliance including planogram updates and seasonal product roll-outs.

- Engage with customers through phone email and live chat delivering personalized and superior service experiences.

**Cross-Functional Collaboration:**

- Partner with various departments including operations merchandising retail operations marketing HR and customer care to drive both business growth and customer satisfaction.- Innovate and implement new strategies to refine processes and engage customers effectively.

**Qualifications:**

- Proven track record in managing retail or direct-to-consumer sales teams with a focus on meeting and exceeding sales targets.

- Strong leadership skills coupled with the ability to inspire and cultivate high-performing teams.

- Excellent analytical skills with a robust understanding of business metrics enabling strategic decision-making.- Superior communication abilities both verbal and written.

- Proficient in CRM software and other relevant technologies.

- Entrepreneurial mindset with the drive for self-initiation and innovation.

- Bachelors degree or equivalent; preferred.

- A commitment to fostering respect and inclusion within the workplace.

- Passion for socially and environmentally responsible practices in business.