Product Manager-Quality and Customer Solutions
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Job Location:
Little Chute, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Product and Quality Manager is responsible for ensuring Heartlands products meet customer needs quality standards and commercial objectives. This role leads the Product Quality and Label Support functions to define product specifications manage product portfolios improve quoting and material selection accuracy oversee artwork and proofing workflows and drive reduction in customer complaints and manufacturing defects. The position develops and leads cross-functional initiatives that enhance customer satisfaction operational efficiency and revenue growth while maintaining or improving profitability.
Expected Results:
Modeling and reinforcing Core Values
Insight-driven customer solutions that support growth and profitability
Team member development and performance improvement
Reduced complaints returns and quality issues
Accurate and timely quoting materials samples and proofs
Improved manufacturability reduced waste and consistent specifications
Aid in management of commercial operations
Roles and Responsibilities/ Essential Functions
Product Management
Translate customer and market needs into defined product specifications and material constructions
Manage product line plan from product concept through ongoing maintenance and discontinuation including product changes enhancements cost-optimized alternatives and other portfolio optimization initiatives
Rationalize product lines to reduce complexity and improve profitability
Lead cross-functional product development efforts within defined budget and timelines
Support demand and product trend analysis for commercial and operations planning
Monitor competitive offerings and communicate differentiators to Sales
Stay informed on industry materials technology equipment and converting capabilities and provide recommendations that support Heartlands asset strategy and long-term product direction
Quality Leadership
Oversee the Quality team testing protocols and specification verification
Manage and evolve the quality management system and practices
Lead investigations corrective actions and root cause analysis for complaints and returns
Conduct audits monitor compliance and report quality performance metrics
Maintain product quality standards documentation and revision control
Serve as authority to accept/reject products and guide remediation steps with Production
Partner with internal and external customers on quality expectations and resolutions
Label Support & Application Services
Lead the Label Support team responsible for quoting samples materials and artwork flow
Ensure accurate material selection adhesive recommendations and application suitability
Oversee customer art setup proofing standards and approval timeliness
Improve process reliability from quote through production handoff
Provide manufacturability guidance to improve service and quality
Maintain pricing parameters and quoting accuracy standards
Support Sales and Customer Service with product capability guidance
Maintain and ensure accuracy of product data specifications and configurations within the ERP system to support quoting production costing reporting and decision-making
Cross-Functional Communication Training & Influence
Serve as the central coordination point for product quality artwork and specifications
Provide tools education and training to Sales Customer Service and Operations
Lead without direct authority across teams sites and functional boundaries
Communicate performance metrics trends risks and opportunities
Influence resourcing prioritization and execution of product and quality initiatives
Understand current and emerging manufacturing assets capabilities and constraints to support strategic planning across Operations and Leadership
Required Experience:
- 3 years experience in Product Management Quality Manufacturing or related field
- Strong leadership experience managing teams and cross-functional initiatives
Preferred Experience:
- Knowledge of printing converting adhesives labeling applications or manufacturing preferred
Required Skills Education and/ or Certifications:
- Bachelors degree in Business Engineering or related field preferred
- Proficient in the use of a PC Microsoft Office (Word Excel PowerPoint Outlook) and CRM Systems
Equal Opportunity Employer - Including Disabled and Veterans #HRTLP and Salary Description : Pay Based On Experience
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Heartland Label Printers was founded in 1990 with the goal of manufacturing quality stock and custom printed direct thermal and thermal transfer labels. With our 2017 expansion, we have now grown into a 130,000 square foot state-of-the-art manufacturing facility located in Little Chut ... View more
