Customer Service Specialist
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Job Location:
Rochester, NH - USA
Monthly Salary:
$ 35000 - 55000
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Job Ad: Customer Service SpecialistSeronda Network (Rochester NY )
Job Title: Customer Service Specialist
Company: Seronda Network
Location: Rochester NY
Salary: $35000 - $55000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking company providing innovative networking and digital solutions for clients across diverse industries. We are dedicated to offering exceptional service and fostering strong relationships with our clients. As we continue to grow we are looking for a Personal Assistant to join our team and support our executive staff in managing daily tasks and ensuring smooth operations.
Job Description:
We are seeking a dedicated and skilled Customer Service Specialist to join our dynamic this role you will serve as the first point of contact for our valued customers ensuring their inquiries are handled promptly and effectively. You will not only respond to customer questions but also provide support through various communication channels including phone email and live chat.
Responsibilities:
- Respond to customer inquiries via phone email and live chat in a timely and professional manner.
- Provide accurate information about products and services to customers.
- Handle customer complaints efficiently seeking resolution to ensure customer satisfaction.
- Maintain thorough documentation of customer interactions in the CRM system.
- Collaborate with other departments to resolve complex issues and escalate when necessary.
- Identify opportunities for process improvements in customer service operations.
Skills Required:
- High school diploma or equivalent; Bachelors degree preferred.
- Proven experience in a customer service role preferably in a fast-paced environment.
- Exceptional communication skills both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in CRM systems and Microsoft Office Suite.
Benefits:
- Competitive salary ranging from $35000 to $55000.
- Health dental and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
If you are an organized motivated individual looking to support a dynamic executive team apply now to become a valued member of Seronda Network as our Customer Service Specialist!
Required Experience:
IC
Key Skills
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- Customer Service
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