Consultant Conversion Software Eng III Director

In the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Engineering III position at the Director level which is part of the job family responsible for developing and maintaining software solutions that support business needs.

Morgan Stanley is an industry leader in financial services known for mobilizing capital to help governments corporations institutions and individuals around the world achieve their financial goals.

Interested in joining a team thats eager to create innovate and make an impact on the world Read on.

Technology

Technology works as a strategic partner with Morgan Stanley business units and the worlds leading technology companies to redefine how we do business in ever more global complex and dynamic financial markets. Morgan Stanleys sizeable investment in technology results in quantitative trading systems cutting-edge modelling and simulation software comprehensive risk and security systems and robust client-relationship capabilities plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights our applications and infrastructure give a competitive edge to clients businesses and to our own.

The Team and Your Role

The Executive Service Team is dedicated to delivering the highest level of technology support to the firms most senior managers. Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support.

The role is highly visible and thought-provoking. It requires high levels of technical proficiency soft skills and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firms senior managers ensuring that you enable them to fulfill their roles through technology.

Qualifications and Responsibilities

• Confidence in representing the whole of Technology to the firms most senior managers (VIPs)

• Maintain a continuous focus on technology and information security

• Provide advice and suggestions for VIPs professional and personal technologies

• Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies

• Identify areas where technology can enable and enhance the lives of senior management

• Advanced screening of new technologies including pre-pilot pilot and UAT

• Design develop and maintain strategic reports to provide visibility into the technology service space via metric analysis

• Create and/or and maintain tools and processes for the Executive Service Team

• Were looking for people who are curious self-directed self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking perseverance patience and a willingness to ask questions in order to arrive at a solution.

• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.

• Maturity to be able to execute job functions with minimal guidance.

• Ability to effectively host calls with senior members of the Firm translate complex technical problems and develop quick response plans to information security incidents.

• Very strong verbal and written English communications skills.

• To be best prepared for this role you should have a background in Microsoft Windows operations or system administration ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools such as Wireshark or Splunk would be a great help.

• Experience working with SAS Cloud providers like Microsoft Google Adobe AWS and others.

What youll do in the role:

• Provide a single point of contact for all IT related issues to senior management (VIPs)

• Troubleshoot desktop technologies and mobile devices (both personal and firm issued)

• Coordinate any technology service offering available via the firm (procurement multimedia mobile telephony etc.)

• Field non-standard technology request

• Home support visits as needed

• Board support of quarterly meetings for Executives and Directors

• Liaise with global IT service teams in support of senior managers

• Communicate scheduled outages planned system upgrades new application deployments or any IT initiatives that impact service

• Pro-actively monitor all aspects of technology used by our executives

• Provide support off hours remote support for any technical issue

What youll bring to the role:

• Bachelors degree and/or 10 years of experience in the technology service space

• Experience supporting senior executives

• Must possess excellent verbal and written communication skills

• Experience in fast pace/financial services environment preferred

• Experience supporting Microsoft office suite including Outlook and iOS devices Intune Mobile Iron

• Enjoy working as part of team and independently as well

• Required Technical Skills

• Windows Desktop (Windows 10/11)

• Active Directory skills

• PowerShell Scripting skills

• Wireshark

• Splunk

• Extrahop

• Sysinternal tools

• Telephony

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $120000 and $165000 per year at the commencement of employment. However base pay if hired will be determined on an individualized basis and is only part of the total compensation package which depending on the position may also include commission earnings incentive compensation discretionary bonuses other short and long-term incentive packages and other Morgan Stanley sponsored benefit programs.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).