Senior Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking an experienced Senior Service Manager to lead service excellence and drive an exceptional customer experience. This role is critical in supporting service delivery operational performance maintenance and margin growth while ensuring our customers receive best-in-class support throughout the entire service lifecycle.
The Senior Service Manager will be responsible for building and maintaining strong relationships with key Wholesale customers ensuring their business and system processes align seamlessly with our service capabilities. You will act as a trusted partner to our clients providing proactive and strategic insights that optimise efficiency reduce friction and continually add value to their accounts.
A key component of this position is differentiating the customer experience from competitor offerings by demonstrating deep operational expertise exceptional communication and a strong customer-first mindset.
Qualifications :
To succeed in this role you will need:
- 8 years of Telecommunications and/or IT operational experience
- 5 years of service management experience in an ITIL/ITSM environment including incident change and problem management
- Experience in operational service design within a Telco/IT environment including ITSM tools SLA management and post-implementation controls
- Deep experience in NBN service management and related operational processes
- Proven ability to prepare Business Requirement Statements and implement process improvements
- Strong stakeholder engagement skills including presenting to senior business managers and executives and facilitating effective workshops
- Understanding of call centre and operational team performance metrics including customer experience measures
Additional Information :
Life at Symbio
We ensure our employees have equal access to a range of learning and development opportunities and encourage everyone regardless of gender ethnicity disability sexual orientation or life stage to embrace these opportunities enabling them to develop themselves and their career.
Our employees happiness health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesnt compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.
At Symbio our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands networks and technologies to power the future of global communications.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Symbio is a software company changing the way the world communicates.Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.Symbio is part of the Aussie Broadband Group - a fast-growing telecomm ... View more
