Customer Relations Representative I
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role at Raising Canes:
The Customer Relations Representative I serves customers beyond the restaurant by handling customer recovery in a caring genuine and authentic way. This role focuses on working through all calls and cases ensuring they are all accurately documented and coded appropriately.
Your Impact and Responsibilities:
- Engage with our customers on general inquiries food and service complaints and compliments community involvement requests technical issues with the app and other various topics
- Thoroughly document all calls emails postal mail or web forms received in the contact center case management software
- Follow processes and procedures and work diligently to recover customers on the first contact
Qualifications :
Requirements for Success:
- 1 years experience in customer relations or as a Raising Canes customer-facing crewmember or certified trainer with skills/experience related to the job description
- Availability to work full-time varied schedule including days evenings and weekends
- Ability to professionally and empathetically engage with customers for de-escalations and resolutions
- Ability to multi-task while maintaining attention to detail and working quickly
- Exceptional comprehension auditory written and verbal communication skills
- Proficiency in Microsoft Office: Excel PowerPoint Word and Outlook
Preferred Qualifications:
- Experience in a QSR fast casual restaurant or retail company
- Some college preferred
- Bilingual
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office ( ... View more
