School Operations Manager (Internal KNOS Applicants Only)

The School Operations Manager (SOM) ensures a safe efficient and welcoming shared PreK8 campus so teachers can teach and students can learn. Reporting to the Director of School Operations and partnering with both School Leaders and regional teams the SOM designs runs and continuously improves day-to-day non-instructional systems across both schoolsincluding food service facilities/custodial and maintenance safety and event logistics daily arrival/dismissal front office service athletics operations attendance/enrollment support and family/staff communications. The SOM is the on-site owner of execution: coordinating people vendors calendars and spaces so that every routine is compliant student-centered and friction-free. Success is evidenced by: reliable audit-ready meal service; clean safe facilities verified through daily walkthroughs; on-time well-run events and trips; responsive front-office service; smooth arrival/dismissal; accurate attendance with timely family outreach; strong re-registration and new family completion rates; and clear consistent campus communicationsdelivered equitably across both schools.

The responsibilities and essential functions of the role include:

Operations Food Service Responsibilities

• Manages all aspects of school food service including meal quality vendor and staff management compliance meal tracking and timely meal delivery ensuring that every student receives safe nutritious meals daily.

• Manages relationships with food service vendors to ensure consistent service adherence to safety standards and continuous improvement in quality and efficiency.

• Creates and executes procedures to correctly identify students at each meal service (breakfast lunch supper and snack) ensuring accuracy in meal counts and compliance with federal and state regulations.

• Communicates lunch IDs and meal procedures clearly to staff students and families to promote smooth accurate and equitable meal distribution.

• Observes routines during each meal service to confirm audit readiness and compliance with nutrition and food safety regulations.

• Implements and manages dining schedules that maximize efficiency minimize wait times and ensure all students are served meals within designated timeframes.

• Monitors meal service operations to identify opportunities for improvement in speed accuracy and student experience.

• Supports the implementation of health and safety procedures ensuring accurate records of student health information (including food allergies) and emergency contacts are maintained and readily accessible.

Custodial Maintenance and Facility Leadership

• Partners and monitors the custodial team to maintain a consistently clean safe and welcoming environment for students families staff and visitors measured through daily inspections and stakeholder feedback.

• Partners with maintenance to meet all maintenance needs of the school including preventive care and timely resolution of facilities tickets to minimize downtime extend asset life and ensure safe functional learning environment.

• Maintains clean organized and welcoming storage and shared spaces ensuring accessibility functionality and a professional appearance.

• Partners with the regional facilities team to ensure NOLAPS inspection action items are completed by required deadline 

• Completes daily facility walkthroughs to check on cleanliness and facility safety and security. Reports findings to appropriate parties for follow-up.

• Ensures that hallways classrooms and public spaces reflect the schools culture brand and mission by maintaining aesthetics and presentation standards that positively reinforce student pride and community values.

School Communications

• Assists with school-wide communication to parents including newsletters updates and announcements ensuring families are well-informed and engaged.

• Maintains clear communication channels that effectively share key campus events deadlines and updates with parents guardians and staff.

• Creates and distributes communication materials for students parents and staff ensuring consistent messaging aligned with school culture and priorities.

Event Planning & Execution

• Works with the Director of School Operations (DSO) School Leaders (SLs) Assistant Principals (APs) and Grade Level Chairs (GLCs) to plan and execute school-specific events ensuring smooth logistics and alignment with school goals.

• Leads the execution of off-campus trips ensuring safe well-organized and meaningful experiences for students.

• Supports special events by arranging space and furniture ordering materials and refreshments setting up event spaces and coordinating staff support as needed.

Attendance and Enrollment

• Complete daily Attendance Calls for assigned grade-levels

• Attend weekly attendance intervention meeting and serve as an attendance coach for a small group of focus students

• Support families with new student registration as needed to ensure all newly assigned families complete registration within 5 days

• Support the schools returning families re-registration efforts to ensure 90% of returning families have re-registered by the target date

General Operations Duties

• Provides primary/secondary coverage of the front desk when the Office Manager/Data Manager are unavailable including answering phone calls responding to parent requests receiving packages selling uniforms and ensuring daily front office activities run smoothly.

• Directly support with the strong execution of daily safe and efficient arrival and dismissal procedures 

Athletics

• Organizes schedules and oversees all athletic eventsincluding home and away games practices and tournamentsto ensure smooth operations and a positive experience for students families and fans.

• Manages athletic equipment uniforms and other resources ensuring teams are fully prepared and materials are well-maintained inventoried and available when needed.

• Coordinates transportation for teams ensuring logistics are arranged schedules are communicated in advance and travel is safe and efficient.

• Communicates regularly with students families and community stakeholders about athletic program updates schedules and achievements building pride and engagement in school athletics.

Qualifications :

The following are required for the role:

• Education & Credentials: High School Diploma or equivalent credential/related work experience 

• Experience: 4 years in operations office management or school business support; 2 years leading adults or frontline teams; Hands-on school-site ownership of daily systems (arrival/dismissal attendance facilities tickets vendor coordination).

• Knowledge: Deep understanding of daily school ops (attendance enrollment food service health office transportation logistics); Safety/OSHA basics for school settings; drill planning & incident reporting; Purchasing inventory and petty cash controls.

• Technical Skills & Tools: Familiar with SIS daily use; basic assessment platform familiarity (e.g. NWEA Illuminate); Google Workspace/Microsoft 365; strong Excel/Sheets skills for trackers & schedules; Work order/ticketing tools; basic scheduling/rostering tools.

• A personal affinity to our mission and vision as well as demonstrated commitment to our 5 core beliefs - Relentlessness Elevation Achievement Community and Hope.

• All offers are considered pending until the successful completion of a professional reference check including your most recent supervisor as well as a state/federal background check.

The following are strongly preferred for the role:

• Bachelors Degree

• Experience training/front-desk staff; bilingual skills.

The physical demands and environmental conditions described below are representative but not exhaustive of those that must be met by an employee to successfully perform the essential functions of the role. All of these physical requirements should be able to be performed with clarity coherence and connectedness of the KNOS vision and reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Commitments

• Maintain a friendly respectful professional and courteous attitude with all people including all KNOS employees Board members community and philanthropic partners funders and vendors.
   
• Model superior customer service behavior by maintaining positive relationships with all KNOS stakeholders.
   
• Contribute as a positive and effective team member; work effectively with other team members to accomplish KNOS goals.
   
• Be prompt and available for flexible scheduling; be honest and fair in all professional dealings.

Physical & Mental Demands

• While performing the duties of this job the individual is regularly required to communicate information and ideas effectively so others will understand. Must be able to exchange accurate information in these situations including noisy environments such as cafeterias and playgrounds to more moderate situations such as classrooms or large group professional settings.
   
• Specific vision abilities required by this job include the ability to observe details at close range (within a few feet of the observer).
   
• Read analyze and interpret data (emails memos letters etc.) and maintain visual attention and mental concentration for significant periods of time.
   
• Able to sit and work at a desk/computer for extended periods of time and lift/move up to 50lbs occasionally

Work Environment

• Duties are performed both remotely and in an office environment and may require traveling to other school facilities using employees personal transportation.
   
• This role routinely uses standard office equipment such as laptop computers and various digital devices.
   
• This is a full-time position; days and hours of work are typically Monday through Friday 8:30 AM to 4:30 PM. Occasional evening and weekend work may be required as job duties demand.

Work Authorization

• Applicants must be currently authorized to work in the United States for any employer.

Additional Information :

• Compensation is competitive and commensurate with experience and we routinely engage in compensation analysis for all roles across the organization to ensure that we remain competitive in the market.
   
• 403(b) retirement plan KNOS matches 100% of employee contribution up to the first 5% of salary and any bonuses. Vested immediately in 403(b).
   
• KNOS employees are eligible for health and wellbeing benefits starting the first day of the month following their Date of Hire.
   
• Comprehensive customizable health coverage including disability life insurance hospital indemnity FSAs for health and dependent care and free dental and vision for employees.
   
• KNOS employees are provided 30 paid holidays and additional paid time off.
   
• Opportunities for on-going professional development.

Disclaimer:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

• This job description shall not constitute or be construed as a promise of employment or as a contract between KNOS and any of its employees.

KIPP New Orleans Schools is an Equal Opportunity Employer:

At KIPP New Orleans Schools we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age disability sexual orientation gender identity and/or expression marital status veteran service genetic information family or parental status or any other status in accordance with applicable federal state and local laws. KNOS expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of KNOS employees to perform their expected job duties is absolutely not tolerated.

KNOS complies with applicable state and local laws governing non-discrimination in employment in every location in which the KNOS has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Contact Us:

Please contact our regional Talent Team at with any questions.

Remote Work :

No

Employment Type :

Full-time