Principal Inbound Product Manager

What you get to do in this role:

• Product Strategy
  • Drive product vision and strategy that delight ServiceNows customers and developer community and help us stand out in the marketplace
  • Collaborate with researchers and designers on defining and testing innovative ideas
  • Validate product designs and prototypes with customers
  • Own technical/feature-based competitive analysis
  • Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap get buy-in/commitments and manage expectations
• Customer Insights
  • Understand how customers are using the product gains & pains reasons for low usage
  • Develop/refine user personas and use cases
  • Know top representative 5-10 customers intimately their specific use cases gains & pains
  • Be the voice of the customer and provide a business perspective on value
• Product Planning and Release Management
  • Define product roadmap and key success metrics; ensure they are instrumented & reviewed
  • Gather prioritize and define requirements for each release
  • Create alignment with other BUs
  • Create feature plans for each release including acceptance criteria use cases etc.
  • Collaborate with engineering on release management: understand status risks dependencies and help address risks and resolve issues
•  Pricing and Packaging
  • Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the products pricing and packaging
  • Implement packaging definitions in the product and build necessary license and entitlement verifications
• Enablement
  • Create base documentation and enable Outbound PM and Docs team
  • Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
  • Lead press and analyst briefings

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 7 years of professional experience in Product Management
• Experience delivering AI-powered products/solutions
• The ability to make trade-off decisions between possible desirable and viable which requires a good sense of what is technically feasible
• Strong prioritization skills and the discipline to focus on high impact activities
• Top notch written and oral communication skills
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Exceptional problem-solving skills
• Enjoys working in a highly collaborative environment
• Passion for design thinking product management best practices and shaping the future of how enterprises will collaborate
• Ability to travel approximately 15% 

For positions in this location we offer a base pay of $195700 - $342500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time