Staff Machine Learning Engineer

About the team: 

The Enterprise Architecture & AI group part of the Digital Technology Organization at ServiceNow is a innovation group building intelligent software using the latest advanced technologies to enable end-to-end industry-leading work experiences for customers and employees. We are a group of researchers applied scientists engineers and product managers with a dual mission. We build and evolve the AI platform and partner with teams to build products and end-to-end AI-powered work equal measure we lay the foundations research experiment and de-risk AI technologies that unlock new work experiences in the future. 

About the role:

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user regardless of technical knowledge can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k enterprise customers around the world. 

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services 
• Collaborate daily with a team of like-minded developers product managers and quality engineers to produce quality software 
• Work with product owners to understand detailed requirements and own your code from design implementation testing and delivery of high-quality solutions to our users 

About Digital Technology

Were not yesterdays IT departmentwere Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

Qualifications :

To be successful in this role you have:

• 8 years of hands-on experience in ML/AI engineering with a strong focus on building and deploying AI/GenAI applications. 
• Proficiency in Python (ML libraries GenAI/LLM frameworks) and Java (enterprise application development OOP). 
• Practical experience developing with LLM frameworks such as LangChain LangGraph and vendor SDKs/APIs (OpenAI Anthropic etc.). 
• Experience in using Al productivity tools such as Cursor Windsurf etc. is a plus or nice to have. 
• Experience with methods of training and fine-tuning large language models such as distillation supervised fine-tuning and policy optimization is a plus or nice to have. 
• Strong skills in prompt engineering and designing agentic reasoning pipelines. 
• Solid understanding of ML evaluation techniques and experience in implementing model monitoring & metrics. 
• Proven ability to debug and optimize inference pipelines for performance and cost efficiency. 
• Strong problem-solving skills with the ability to work in fast paced agile development environments. 
• Bonus: Contributions to open-source projects blogs or technical papers in LLM/GenAI. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time