Talent Experience & Workplace Manager

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

At Valon we believe the details matterwhether its the taste of the snacks in the kitchen the flow of an interview day or the precision of an offer letter. We are seeking a hybrid Talent Experience & Workplace Manager to own the on-the-ground employee and candidate experience in our San Francisco office. This is a unique opportunity to shape both how our people work day-to-day and how future teammates first encounter Valon.

Youll be the heartbeat of our office: keeping operations seamless creating delightful moments and supporting the recruiting engine that fuels our growth. The right person is proactive resourceful and thrives on making things work betterfor candidates for employees and for the company.

What Youll Do

Office Operations & Environment

• Keep our office running like clockwork: supplies stocked equipment functional meeting spaces ready and the space always looking sharp.

• Partner with vendors (cleaning food security maintenance) to ensure a polished welcoming environment.

• Manage office budgets purchasing and contracts with attention to detail and taste.

Culture & Events

• Plan and execute events that bring the team togetherfrom intimate team lunches to large-scale offsites.

• Build creative memorable experiences that celebrate milestones and strengthen connection.

• Infuse warmth and personality into the office environment well-curated snacks or small surprises that make people smile.

Hospitality & Employee Experience

• Be the first face visitors and candidates meetwelcoming professional and approachable.

• Serve as the go-to contact for employees for office needs space reservations local tips

• Gather feedback and iterate on ways to improve the workplace experience.

Recruiting Coordination

• Own the scheduling process for interviewsensuring seamless candidate-friendly logistics.

• Partner closely with recruiters and hiring managers to provide a high-touch candidate experience.

• Anticipate and remove friction: manage reschedules prep interviewers and keep communication clear and professional.

• Track recruiting pipelines support candidate communications and help refine processes for speed and quality.

• Act as a trusted partner to hiring managersflagging bottlenecks suggesting improvements and helping Valon raise the bar on talent operations.

About You

• You care deeply about detailswhether its the ambiance of a workspace the tone of an email or the timing of an interview.

• You thrive in a dynamic environment where priorities shift and you take pride in being a step ahead.

• You have strong organizational skills and can manage multiple projects without dropping the ball.

• You bring warmth taste and professionalism to every interactionwhether with an executive a new hire or a vendor.

• Experience in office operations hospitality recruiting coordination or a related role is a plusbut attitude ownership and precision matter most.
  

Why Join Valon

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing. Weve taken on one of the most complex high-stakes industries and turned it into our competitive advantage. Today we service over $110B in loans and are scaling ValonOS to power the future of regulated industries.

At Valon youll be surrounded by curious driven teammates who believe in solving hard problems with taste and precision. Youll own visible impactful work that shapes how employees thrive and how candidates experience Valon from their very first touchpoint.

Schedule & Location

• Onsite

• Some flexibility for occasional evening or weekend events (with notice).

Benefits

• Base Compensation Band: $85000-$130000. Base salary offered is determined by a number of factors including the candidates experience qualifications and skills

• Compensation: Competitive salary with a meaningful stake in the company via equity and 401k plan

• Health & well-being: Well invest in your physical and mental well-being with comprehensive medical dental & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: Quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

• Generous time off: Flexible paid time off sick days and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process please remember that emails will only be from emails. We wont ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

Manager