Customer Service Representative Philippines

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative (CSR) Full-Time Remote (EST)

Apply here:

Were looking for a proactive and empathetic Customer Service Representative (CSR) to join our team and support our self-serve product this critical role youll be the front line of our customer experience helping users troubleshoot issues navigate our product and find solutions all while contributing to system improvements and documentation.

What Youll Do:

Monitor and respond to customer inquiries via shared Slack channels support email and ticketing systems (e.g. Pylon Intercom or similar tools) within SLA times.
Collaborate with AI support bots and escalate complex or sensitive cases for human review.
Maintain clear professional and empathetic communication with users across multiple regions.
Identify gaps in our knowledge base and contribute to internal documentation.
Assist with onboarding flows field first-time user questions and guide new customers through setup.
Coordinate with the core team during onboarding preparing for potential night coverage shifts.

What Were Looking For:

Prior experience in customer support preferably within a software company.
Strong written English skills with clarity empathy and professionalism.
Comfortable using tools like Slack Intercom Linear Pylon or similar ticketing/automation systems.
Experience with startup or fast-growth SaaS products is highly preferred.
Ability to thrive in a fast-paced ambiguous environment with a startup-level work ethic.

Tools Youll Use:

Slack
Pylon
Jira
Linear

Details:

Schedule: Full-time EST hours
Location: Fully remote

This role is vital to our self-serve launch and offers the chance to shape the customer experience from the ground up. If youre detail-oriented adaptable and passionate about helping customers succeed wed love to hear from you!

Apply here:

Customer Service Representative (CSR) Full-Time Remote (EST) Apply here: Were looking for a proactive and empathetic Customer Service Representative (CSR) to join our team and support our self-serve product this critical role youll be the front line of our customer experience helping users trouble...