Chat Support Specialist
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description For Chat Support Specialist (Non-Voice Backend)
Location: Viman Nagar Pune
Shift: Night Shift (6 PM 3 AM)
Work Mode: Work From Office Only (No Cab Services)
Experience: Fresher to 1 Year
Job Overview:
We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats order-related queries and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.
Key Responsibilities:
Respond to customer queries via chat and email in a polite professional manner.
Process and update order details in internal systems accurately.
Handle customer complaints and resolve order or delivery issues.
Coordinate with internal teams like logistics or vendor management.
Maintain service quality and meet defined performance metrics.
Requirements:
Communication Skills:
Excellent written and verbal English communication.
Strong grammar clarity and typing accuracy (3035 WPM preferred).
Customer Service Orientation:
Patient empathetic and solution-focused.
Able to handle difficult customer situations calmly and professionally.
Technical Skills:
Comfortable using chat tools email systems and CRMs.
Basic computer knowledge and multitasking ability.
Teamwork & Flexibility:
Works well in a team environment.
Education:
Any Graduate: BBA BA BCA or equivalent.
Preferred Background
Freshers with good English and communication skills.
Or candidates with up to 1 year of experience in:
Chat / Email Support (Non-Voice BPO)
Order Processing / E-commerce Backend Support.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
