Czech-Speaking Customer Support Representative

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role:

We are looking for a Czech-Speaking Customer Support Representative to join our team in Sofia Bulgaria. In this role you will provide high-quality support to customers assist with inquiries and resolve issues efficiently while maintaining a positive customer experience. This is an on-site position requiring excellent communication skills and a strong customer-focused approach.

Key Responsibilities:

Assist customers via phone email and chat in Czech.
Respond to inquiries regarding products services and account-related matters.
Troubleshoot customer issues and provide effective solutions.
Maintain accurate records of customer interactions and follow up when necessary.
Collaborate with internal teams to escalate and resolve complex cases.
Ensure compliance with company policies while delivering top-tier customer service.

Requirements:

Native or fluent Czech speaker (written and spoken).
Good English proficiency for internal communication.
Prior experience in customer service is a plus but not mandatory.
Strong problem-solving skills and a customer-first attitude.
Ability to work rotational shifts including weekends.
EU citizenship or valid work permit for Bulgaria.

What We Offer:

Competitive salary with performance-based incentives.
Career development opportunities in a global company.
On-site work environment with a friendly and dynamic team.
Paid training to help you succeed in your role.
Relocation support (if applicable).

About the Role: We are looking for a Czech-Speaking Customer Support Representative to join our team in Sofia Bulgaria. In this role you will provide high-quality support to customers assist with inquiries and resolve issues efficiently while maintaining a positive customer experience. This is an on...