Office Manager

Boulder Longevity Institute (BLI) is a leading internationally recognized cellular medicine practice whose goal is to change lives and change medicine. We offer our clients a complete range of unique innovative and personalized healthcare services. Our clients enjoy access to the most advanced research-based longevity medicine available led by Elizabeth Yurth MD a dual board-certified multi-fellowship internationally acclaimed thought leader lecturer and clinician in the functional/regenerative/cellular medicine space. By combining orthopedics regenerative medicine and cellular medicine BLI offers the latest in leading-edge treatment options including Medically-Managed Peptide Therapy Next-Generation Regenerative OrthopedicTreatments Bioidentical Hormone Replacement Therapy tip-of-the-spear neurocognitive therapy and more.

Who Should NOT Apply

Boulder Longevity Institute (BLI) is a truly unique organization and were seeking a specific type of individual to join our team and become part of the BLI Family. Over time weve learned that finding the right fit can be challenging and the process can sometimes feel like a significant investment of time and energy for both applicants and our team.

To help streamline the process and ensure a positive experience for everyone weve decided to begin our job postings with a list of characteristics that may indicate the role isnt the best fit. Our goal is to provide clarity upfront and save time for everyone involved.

You should NOT apply for this job if:

• You do not like to laugh and can not laugh at yourself.
• You are not into and we mean really into learning the coolest and newest science about longevity and staying healthy and optimized.
• You are not into people helping them delighting them changing their lives and being kind to them even when they are hurting scared or annoying.
• You are not bright and quick on the uptake this stuff can get involved if you dont catch on quickly it can be tedious and simply not fun. We want our team members to have fun.
• You are not comfortable working with technology (i.e. EMR telehealth Google Suite). While you dont need to be a tech expert we use technology to enhance the experience for both our staff and clients and the ability to adapt to our systems and tools is essential for success in this role.
• You do not thrive on problem-solving innovation and evolving beyond the status quo.
• You are just looking for a job not a career. BLI and the broader BLI ecosystem is looking to make an impact. From rethinking the basic underpinnings of what the client experience should be to a very tech-forward approach to problem-solving and client care we are taking on the big issues in healthcare. If this sounds like too much work dont apply.
• If you think the current healthcare system has its issues but overall works fine and that generally people are pretty darn healthy dont apply.

Please dont take any of the above the wrong way our mission is to change the future of healthcare and achieving this requires having the right people in the right roles. Over the course of 18 years of continuous innovation weve gained a strong understanding of what qualities and characteristics align with our teams needs. Our approach is intended to help ensure clarity and a good fit for all parties.

If after reviewing the above you feel excited about the opportunity and believe youre a great fit we encourage you to read on and consider applying. Wed love to hear from you!

Position Overview

The Office Manager serves as a strategic support partner to the COO ensuring seamless execution of operational HR and clinical support tasks that arise unexpectedly throughout the day. This role is designed to absorb and triage disruptions maintain continuity across departments and proactively manage issues before they escalate all while preserving the COOs bandwidth for high-level initiatives.

Primary Job Functions

People Leadership & Culture

• Be the daily go-to leader who supports empowers and holds the team accountable.
• Onboard and train new staff to thrive in our systems service standards and culture.
• Provide clear coaching and feedback; address issues early and escalate only when needed.
• Support performance conversations and maintain professional confidential documentation.
• Protect and elevate a warm professional people-first VIP-care culture.

Operational Excellence

• Keep daily operations running smoothly and consistently for staff and patients.
• Reinforce SOPs and workflows; ensure the team follows established processes.
• Spot whether breakdowns are people or process issues and elevate true system gaps to the COO.
• Be the first stop for operational questions or escalations; resolve whats within scope.
• Deliver concise weekly updates to the COO on key wins challenges and needs.

Patient & Team Experience

• Model and uphold a high-touch patient-centric service mindset.
• Support staff with escalated patient situations professionally and empathetically.
• Maintain a polished welcoming clinic environment for patients and the team.

Facilities Vendors & Supplies

• Manage supplies inventory maintenance and vendor coordination.
• Build positive vendor relationships and vet new vendor options when requested.

Admin HR & Systems Support

• Support time-off tracking schedule coverage attendance and payroll-related submissions.
• Uphold compliance safety confidentiality and documentation standards.
• Ensure the team uses systems correctly and coordinate tech support as needed.

What Were Looking For

• People-first leader who develops others and leads with clarity empathy and accountability.
• Operationally sharp with strong judgment you spot inefficiencies early and address them before they become problems.
• Clear confident communicator who stays calm direct and follows through consistently.
• Solution-oriented mindset if you dont know the answer you find it close the loop and improve the process.
• Culture guardian who protects standards models professionalism and raises the bar for the team experience.

Requirements:

• 2-3 years of management or leadership experience
• On-site role at our Boulder CO clinic
• Strong people skills and emotional intelligence (advanced human skills)
• Basic math competency for operational and payroll-related tasks
• Collaborative team player with a client-centered hospitality-driven approach

Bonus Skills (Nice to Have)

• Support team trainings culture-building and internal events.
• Assist with billing/chargeback follow-up when operational coordination is needed.
• Support planning and communication for future clinic expansion.
• Jump in on special projects or process improvements with the COO.
• Must be able to multi-task apply critical thinking skills and provide the highest level of customer service at all levels of the operation
• Ability to maintain confidentiality

BLI Employee Benefits:

• PTO Sick Leave & Paid Holidays (including a full week off at year-end)
• Quarterly Bonus Eligibility after 12 months of employment
• In-House Wellness Benefits: Access to provider curbside consults and discounted labs supplements peptides regenerative services prescriptions and other BLI services (Note: Traditional health insurance is not provided)
• Health Optimization Perks: OHP supplements at cost access to the BLI Human Optimization Academy
• Optional Insurance Resource available for employees who wish to pursue external coverage independently.
• Additional optional benefits may be offered and will be discussed upon a job offer

TO APPLY:

Please include a resume and a short customized cover letter in PDF format and send to

In Summary:

Our tagline is Tomorrows Medicine Today and we have consistently provided innovation and new treatment protocols to back that up. If you would like to be part of a rapidly evolving company committed to providing an extraordinary client experience changing the way medicine is practiced and improving lives every day if you would like to become part of The BLI Family please apply.

Required Experience:

IC