Customer Support Representative
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Job Location:
Palm Desert, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
Palm Desert CA 92211
Job Type:
Full-time
Overview:
Power of Fitness in Palm Desert is seeking a friendly reliable and service-oriented Customer Support Representative to assist members and guests with inquiries membership services and day-to-day support needs. This role is essential in ensuring every member receives a welcoming professional and positive experience from the moment they contact or visit the gym.
Key Responsibilities:
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Greet and assist members and visitors in a professional and friendly manner.
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Respond to inquiries via phone email text or in-person.
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Assist with membership sign-ups renewals upgrades and cancellations.
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Provide accurate information about gym services class schedules personal training and promotions.
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Process payments update customer accounts and handle billing questions.
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Troubleshoot member issues and escalate concerns when necessary.
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Maintain a clean and organized front desk area.
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Support the team with administrative tasks such as filing data entry or appointment scheduling.
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Ensure a high level of customer satisfaction by delivering exceptional service at all times.
Qualifications:
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High school diploma or equivalent required.
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Previous customer service experience preferred (fitness or hospitality a plus).
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Strong communication and interpersonal skills.
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Comfortable using computers POS systems and basic software tools.
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Reliable punctual and able to work in a fast-paced environment.
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Ability to multitask and stay organized.
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Availability for evenings and weekends as needed.
Preferred Skills:
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Bilingual (English/Spanish) is a strong plus.
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Experience handling customer accounts or billing inquiries.
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Familiarity with gym or membership-based environments.
Why Join Power of Fitness:
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Energetic health-focused work environment.
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Opportunity to help members achieve their fitness goals.
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Supportive team culture and room for growth.
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Free or discounted gym membership benefits.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
