Quality Analyst Laos English

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Conduct daily monitoring reviews and assessments prepare documentation measure quality performance of moderators
Review track and manage implementation & efficiency of all quality monitoring procedures and systems
Conduct reviews of individual / team capability to ensure quality performance met targets provide ongoing training on new policies
Review client claims and non-compliance issues
Conduct data analysis to identify areas for improvement
Identify and implement best practice appropriate and applicable to improving overall quality
Develop recommend and monitor corrective & preventive actions
Evaluate and audit team quality including both internal and external reports
Check and validate findings implement appropriate corrective actions
Maintain standards and performance quality for all service provided
Maintain good communication with development teams to improve business processes

Requirement

Bachelors Degree or Higher in any fieled.
1 years experience in Content Moderator QA or any position in Customer Services is advantage.
New Gards are welcome.
Good at English communication (Eng - C1 Level )
Laos native or Laos speaker in near native lavel.
Proficient at detecting patterns observing and interpreting data integrate new information and decisions based on data-oriented
Proficient skills with MS Office and Google Products
Experienced with giving / providing training of any kind
Works independently with minimal supervision

Working Conditions:

Shift work: 8hr/day 5 days a week. Able to work night and overnight shifts.
Able to work during Thailand Public Holidays as requested.

Benefits

Attractive compensation package / fun and professional environment
Open and honest culture where people are valued treated fairly and empowered
1st year - paid vacation days
Allowances: Night Shift / OT
Annual Leave / Personal Leave / Social Security
Group Health Insurance
No dress code is required we appreciate your true talent!

Job Description Conduct daily monitoring reviews and assessments prepare documentation measure quality performance of moderatorsReview track and manage implementation & efficiency of all quality monitoring procedures and systemsConduct reviews of individual / team capability to ensure quality perfor...