Quality Team Lead Onsite
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Job Location:
Angeles - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job: Quality Team Lead (Clark Pampanga) Onsite
Work Setup: Onsite (Clark Pampanga)
Shift: Shifting Schedules
Responsibilities:
- Financial assessments and revenue health.
- Process ManagementEnsure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them
- Process Control & VerificationDeploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.
- Client Management RelationshipParticipate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints conduct root cause analysis and take corrective actions.
- Process InstitutionalizationConduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
- Change ManagementAddress issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time
Requirements:
- Bachelors degree graduate any field.
- Professional experience in leadership in the quality department in a shared service or BPO environment.
- Minimum of 4 to 5 years in the BPO industry and within the quality assurance team
- Must have at least 2 years of leadership experience
- Excellent interpersonal communication and analytical skills.
- Six Sigma Green Belt Lean certification and/or ISO are required.
Certifications & Competence:
- Must be a Green Belt Lean Six Sigma Certified.
- Trained in Black Belt Certification is a plus.
- ISO 9001 Exposure
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
