Collections Supervisor
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a results-driven leader with a passion for process efficiency and team development Join The Golden Legacy Financing Corporation (TGLFC) as our Collections Supervisor and play a key role in ensuring the health and sustainability of our loan portfolio.
This role is perfect for someone who thrives in a structured yet dynamic environment balancing performance management operational discipline and continuous improvement.
What Youll Do
As the Collections Supervisor youll oversee day-to-day collection operations ensure adherence to company policies and drive your team toward achieving and exceeding collection KPIs. Youll also be a key contributor in process optimization and cross-functional collaboration.
Key Responsibilities:
Team Supervision & People Management
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Oversee daily collection operations and ensure compliance with policies and ethical standards.
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Assign tasks monitor performance and conduct regular feedback and coaching sessions.
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Foster accountability teamwork and high morale among collection officers.
Collections Activities Management
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Ensure timely collection of maturing loans and minimize accounts rolling into overdue or default stages.
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Implement proactive and reinforced collection measures to improve recovery rates.
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Develop ad hoc collection strategies when faced with portfolio or manpower challenges.
Records & Documentation
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Ensure accurate timely and organized reporting documentation and submission of all relevant collection reports.
Process Improvement & Innovation
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Collaborate with the Collections Manager to review and refine collection processes and policies.
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Recommend initiatives that enhance efficiency and improve key performance outcomes.
Cross-Functional Support & Special Projects
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Work with other departments on projects that improve operational efficiency asset quality and risk mitigation.
What Were Looking For
Were seeking a proactive and organized leader who can balance strategic thinking with hands-on execution.
Qualifications:
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Bachelors degree in Business Administration Finance or related fields.
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At least 3-5 years of experience in collections operations with supervisory experience preferred.
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Strong leadership coaching and communication skills.
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Excellent organizational and problem-solving abilities.
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Background in financial services or lending is an advantage.
Why Join Us
At The Golden Legacy Financing Corporation we believe in empowering Filipinos through accessible financial solutions and it starts with empowering our people.
Here youll work in a supportive environment where growth integrity and collaboration are deeply valued.
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
