Consulting Technical Manager

Key

Responsibilities

Provide implementation services to new and existing customers

• Document and validate customers business requirements and map to NetSuite functionality
• Configure/customize NetSuite application to meet customers business requirements
• Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
• Attend internal project meetings and provide status on progress of activities and deliverables

Provide Sales / Account Management support

• Support the sales cycle through solution review and feedback and assistance with scoping and estimation

Contribute to internal PS initiatives

• Document solutions and contribute to solutions repository
• Document Best Practices and share with PS practice
• Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

• Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
• Participate in Continuing Education sessions
• Be fully versed on functionality released with each new product upgrade.

Problem Solving

• Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Documents troubleshoots and escalates Support issues outside defined parameters
• Ability to resolve routine issues per defined parameters and procedures and escalate when necessary
• Ability to document reusable solutions
• Exercises judgment within defined procedures and policies to determine appropriate action
• Understands theories concepts principles and techniques to handle most situations without guidance
• Quickly assesses customer needs develops innovative plans to solve complex business workflow and implements these plans in the NetSuite environment
• Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

• Determines methods and procedures on new job assignments and may coordinate and/or lead team activities
• Independently organizes and performs most work required within area

• Ability to influence customers to modify current business practices as required
• Ability to manage scope and expectations with the customer
• Generally receives guidance and direction from other project resources (Consulting Technical Manager Project Manager) and Manager
• Engages in the Sales / Account Management process with little or no guidance from Management.

Interpersonal Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Ability to establish credibility and rapport with internal and external stakeholders
• Ability to work within project teams and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources

• Demonstrates full competence in business function
• Ability to manage multiple projects

Technical

Skills

• Demonstrates exceptional financial and business skills.
• Experience with software in a SaaS environment including any experience with Accounting Sales Force Automation Marketing Campaigns and Web presence
• Consulting experience with QuickBooks Great Plains/Microsoft Dynamics Upshot ACT Goldmine MAS 90 Siebel Oracle SAP PeopleSoft JD Edwards NetSuite
• Pre-sales consulting experience

Education

• Bachelors degree preferably in Accounting or Management Information Systems
• Masters degree or post graduate coursework preferred

Professional Experience

• 8 years experience in systems applications consulting with a consulting firm or software provider
• 3 years in Consultant role with NetSuite Professional Services

Promotion Criteria

• Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality i.e. ERP CRM Ecommerce OpenAir
• Regularly exceeds personal utilization targets on a quarterly basis
• Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
• Contributes to internal PS Knowledge Share
• Active participant in NetSuite Mentoring Program
• Supports the Sales process as a PS Subject Matter Expert with minimal guidance from Management
• Ability to lead a team of Consultants on large PS engagements

Reports To

• Team Leads / Practice Manager