Customer Success Manager
Location: Singapore-based (Hybrid) with travel opportunities.
At we aim to empower every workplace to become AI-drivenmaking cognitive maintenance and operational excellence accessible to all. Our mission is to ensure that our clients dont just use our AI tools but also integrate them seamlessly into their daily workflows to reduce downtime improve performance and create real-world impact.
As we continue to partner with fast-growing companies across manufacturing aerospace logistics and maritime industries we are looking for driven and customer-obsessed Customer Success Managers to join our mission. This is not your typical CSM role at you are representing the cornerstone of renewals and expansion driving lifetime value retention and growth within our global customer base. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Youre skilled at deepening relationships with senior stakeholders within the industry and public sector with organizations like Coca-Cola Unilever PUB and SAF. We ensure our Enterprise clients achieve unparalleled success through our solutions. As trailblazers and innovators for industrial technology you will lead the team to deliver and communicate ROI foster long-term partnerships and drive world-class net revenue retention.
Youll work closely with a global team of engineers product experts and decision-makers to drive adoption manage long-term relationships and unlock growth opportunities. If you thrive on creating impact solving complex problems and building strong client partnerships is the place for you.
Weve won multiple prestigious awards and recognitions but what excites us most is building a better smarter industrial worldwith you on board.
Key Responsibilities
Account Management & Growth
- Act as the primary point of contact for assigned customers building strong and trusted relationships.
- Drive customer satisfaction retention and revenue growth through renewals upselling and expansion opportunities.
- Serve as a strategic advisor understanding client business goals and aligning our solutions to solve key pain points.
- Present business reviews performance reports and value delivery metrics to stakeholders and decision-makers.
- Identify upselling and cross-selling opportunities within existing accounts.
- Strategically manage key accounts to maximize revenue growth and client retention.
- Develop and maintain strong long-lasting client relationships focusing on client needs and potential for account growth.
Customer Enablement & ROI Delivery
- Engage with potential clients to understand their asset monitoring and maintenance needs positioning as a leading solution provider.
- Support customers in all matters related to the usage of services such as CGM (Cognitive Maintenance) projects and CMMS (Computerized Maintenance Management Systems) initiatives.
- Guarantee optimal customer satisfaction and ROI by managing both internal and external resources.
- Drive customer accounts growth by delivering successful ROI and relationship building.
- Analyze results and provide actionable recommendations to help customers transition from reactive to proactive maintenance.
- Lead Quarterly Business Reviews (QBRs) to demonstrate value share insights and uncover growth opportunities.
Embed our Solutions within Customers
- Lead and support the successful onboarding and implementation of Cognitive Maintenance (CGM) platform solutions.
- Successfully implement new projects by visiting customers during kick-off periods as well as providing training to all stakeholders of the projects.
- Develop and maintain strong long-lasting client relationships including conducting on-site visits to customers plants.
- Conduct detailed product demonstrations highlighting the technical advantages and ROI of solutions.
- Collaborate with customer and technical teams to align solutions with client needs and requirements.
- Support customers in embedding our AI-driven solutions into their day-to-day operations and reliability workflows.
- Monitor system performance and data insights to proactively recommend maintenance strategies and improvements.
- Gather client feedback for continuous product improvement and customer satisfaction.
Requirements
- At least 3 years of experience in Customer Success or Account Management.
- Excellent communication and relationship-building skills with a business-driven mindset and a strong sense of ownership.
- Proven experience in facing engaging and influencing senior stakeholders.
- Strong analytical thinking and data interpretation ability; confident in deriving actionable insights and storytelling by using and navigating various data types cohesively.
- Ability to work and learning rapidly and independently.
- Problem-solving mindset with a proactive approach to continuous improvement
- Strong organizational and time management skills.
- Bachelors degree in Business Engineering Automation Industrial Technology or a related field.
Bonus Requirements
- Proven experience in deploying and supporting CBM CMMS or PLC systems in industrial environments.
- Experience managing technical projects and cross-functional teams.
- Proven success in delivering customer growth and operational excellence within a technical or SaaS environment.
- Expertise in real-time monitoring and automation controls.
- Proficiency in data integration and analysis with knowledge of metrics like MTBF MTTR and MTTA.
- Ability to customize system configurations including PLC programming and CMMS adjustments to meet specific operational requirements.
- Solid experience with on-site installations and support in a tech environment.
- Knowledge of mechanical and electrical systems relevant to our products.
- Proficiency in technical documentation and HubSpot CRM.
- Experience within manufacturing environments with a proven track record of driving operational excellence within the industry.
- Ability to deliver under tight schedules and willingness to travel up to 25% of the time.
- Valid drivers license with a good standing record.
Required Skills:
At least 3 years of experience in Customer Success or Account Management. Excellent communication and relationship-building skills with a business-driven mindset and a strong sense of ownership. Proven experience in facing engaging and influencing senior stakeholders. Strong analytical thinking and data interpretation ability; confident in deriving actionable insights and storytelling by using and navigating various data types cohesively. Ability to work and learning rapidly and independently. Problem-solving mindset with a proactive approach to continuous improvement Strong organizational and time management skills. Bachelors degree in Business Engineering Automation Industrial Technology or a related field. Bonus Requirements Proven experience in deploying and supporting CBM CMMS or PLC systems in industrial environments. Experience managing technical projects and cross-functional teams. Proven success in delivering customer growth and operational excellence within a technical or SaaS environment. Expertise in real-time monitoring and automation controls. Proficiency in data integration and analysis with knowledge of metrics like MTBF MTTR and MTTA. Ability to customize system configurations including PLC programming and CMMS adjustments to meet specific operational requirements. Solid experience with on-site installations and support in a tech environment. Knowledge of mechanical and electrical systems relevant to our products. Proficiency in technical documentation and HubSpot CRM. Experience within manufacturing environments with a proven track record of driving operational excellence within the industry. Ability to deliver under tight schedules and willingness to travel up to 25% of the time. Valid drivers license with a good standing record.
Customer Success Manager Location: Singapore-based (Hybrid) with travel opportunities.At we aim to empower every workplace to become AI-drivenmaking cognitive maintenance and operational excellence accessible to all. Our mission is to ensure that our clients dont just use our AI tools but also inte...
Customer Success Manager
Location: Singapore-based (Hybrid) with travel opportunities.
At we aim to empower every workplace to become AI-drivenmaking cognitive maintenance and operational excellence accessible to all. Our mission is to ensure that our clients dont just use our AI tools but also integrate them seamlessly into their daily workflows to reduce downtime improve performance and create real-world impact.
As we continue to partner with fast-growing companies across manufacturing aerospace logistics and maritime industries we are looking for driven and customer-obsessed Customer Success Managers to join our mission. This is not your typical CSM role at you are representing the cornerstone of renewals and expansion driving lifetime value retention and growth within our global customer base. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Youre skilled at deepening relationships with senior stakeholders within the industry and public sector with organizations like Coca-Cola Unilever PUB and SAF. We ensure our Enterprise clients achieve unparalleled success through our solutions. As trailblazers and innovators for industrial technology you will lead the team to deliver and communicate ROI foster long-term partnerships and drive world-class net revenue retention.
Youll work closely with a global team of engineers product experts and decision-makers to drive adoption manage long-term relationships and unlock growth opportunities. If you thrive on creating impact solving complex problems and building strong client partnerships is the place for you.
Weve won multiple prestigious awards and recognitions but what excites us most is building a better smarter industrial worldwith you on board.
Key Responsibilities
Account Management & Growth
- Act as the primary point of contact for assigned customers building strong and trusted relationships.
- Drive customer satisfaction retention and revenue growth through renewals upselling and expansion opportunities.
- Serve as a strategic advisor understanding client business goals and aligning our solutions to solve key pain points.
- Present business reviews performance reports and value delivery metrics to stakeholders and decision-makers.
- Identify upselling and cross-selling opportunities within existing accounts.
- Strategically manage key accounts to maximize revenue growth and client retention.
- Develop and maintain strong long-lasting client relationships focusing on client needs and potential for account growth.
Customer Enablement & ROI Delivery
- Engage with potential clients to understand their asset monitoring and maintenance needs positioning as a leading solution provider.
- Support customers in all matters related to the usage of services such as CGM (Cognitive Maintenance) projects and CMMS (Computerized Maintenance Management Systems) initiatives.
- Guarantee optimal customer satisfaction and ROI by managing both internal and external resources.
- Drive customer accounts growth by delivering successful ROI and relationship building.
- Analyze results and provide actionable recommendations to help customers transition from reactive to proactive maintenance.
- Lead Quarterly Business Reviews (QBRs) to demonstrate value share insights and uncover growth opportunities.
Embed our Solutions within Customers
- Lead and support the successful onboarding and implementation of Cognitive Maintenance (CGM) platform solutions.
- Successfully implement new projects by visiting customers during kick-off periods as well as providing training to all stakeholders of the projects.
- Develop and maintain strong long-lasting client relationships including conducting on-site visits to customers plants.
- Conduct detailed product demonstrations highlighting the technical advantages and ROI of solutions.
- Collaborate with customer and technical teams to align solutions with client needs and requirements.
- Support customers in embedding our AI-driven solutions into their day-to-day operations and reliability workflows.
- Monitor system performance and data insights to proactively recommend maintenance strategies and improvements.
- Gather client feedback for continuous product improvement and customer satisfaction.
Requirements
- At least 3 years of experience in Customer Success or Account Management.
- Excellent communication and relationship-building skills with a business-driven mindset and a strong sense of ownership.
- Proven experience in facing engaging and influencing senior stakeholders.
- Strong analytical thinking and data interpretation ability; confident in deriving actionable insights and storytelling by using and navigating various data types cohesively.
- Ability to work and learning rapidly and independently.
- Problem-solving mindset with a proactive approach to continuous improvement
- Strong organizational and time management skills.
- Bachelors degree in Business Engineering Automation Industrial Technology or a related field.
Bonus Requirements
- Proven experience in deploying and supporting CBM CMMS or PLC systems in industrial environments.
- Experience managing technical projects and cross-functional teams.
- Proven success in delivering customer growth and operational excellence within a technical or SaaS environment.
- Expertise in real-time monitoring and automation controls.
- Proficiency in data integration and analysis with knowledge of metrics like MTBF MTTR and MTTA.
- Ability to customize system configurations including PLC programming and CMMS adjustments to meet specific operational requirements.
- Solid experience with on-site installations and support in a tech environment.
- Knowledge of mechanical and electrical systems relevant to our products.
- Proficiency in technical documentation and HubSpot CRM.
- Experience within manufacturing environments with a proven track record of driving operational excellence within the industry.
- Ability to deliver under tight schedules and willingness to travel up to 25% of the time.
- Valid drivers license with a good standing record.
Required Skills:
At least 3 years of experience in Customer Success or Account Management. Excellent communication and relationship-building skills with a business-driven mindset and a strong sense of ownership. Proven experience in facing engaging and influencing senior stakeholders. Strong analytical thinking and data interpretation ability; confident in deriving actionable insights and storytelling by using and navigating various data types cohesively. Ability to work and learning rapidly and independently. Problem-solving mindset with a proactive approach to continuous improvement Strong organizational and time management skills. Bachelors degree in Business Engineering Automation Industrial Technology or a related field. Bonus Requirements Proven experience in deploying and supporting CBM CMMS or PLC systems in industrial environments. Experience managing technical projects and cross-functional teams. Proven success in delivering customer growth and operational excellence within a technical or SaaS environment. Expertise in real-time monitoring and automation controls. Proficiency in data integration and analysis with knowledge of metrics like MTBF MTTR and MTTA. Ability to customize system configurations including PLC programming and CMMS adjustments to meet specific operational requirements. Solid experience with on-site installations and support in a tech environment. Knowledge of mechanical and electrical systems relevant to our products. Proficiency in technical documentation and HubSpot CRM. Experience within manufacturing environments with a proven track record of driving operational excellence within the industry. Ability to deliver under tight schedules and willingness to travel up to 25% of the time. Valid drivers license with a good standing record.
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