Account Manager, Managed Services

What Youll Do:

• Actively investigate and understandthe unique needs and challenges of your 80-100 accounts building strong lasting relationships as their go-to advisor.
• Proactively identify and close opportunitiesfor additional services and solutions by digging into your clients operations and future plans.
• Lead strategic business reviewsthat arent just status updates but collaborative sessions focused on mutual success and growth.
• Serve as a champion for your clients working closely with our internal teams to ensure their needs are met and their expectations are exceeded.
• Drive high retention ratesby consistently proving your value and anticipating client needs before they even arise.

What Youll Deliver:

• Drive new / expanded business overall Active / Inactive Customer Growth and year-over-year (YoY) quarter-over-quarter (QoQ) Revenue Growth within assigned accounts
• Leverage entire portfolio to provide clients the best overall solution to match the needs of their business
• Recover inactive customers via sales methodology sales tools team capabilities and marketing campaigns
• Coordinate with all departments to ensure customer satisfaction and communicate all issues/client concerns
• Negotiate prices on Cloud solutions sales in accordance with pricing policies and procedures

Youll Thrive in This Role If You:

• 3 years of experiencein a sales or account management role within themanaged servicesor IT services industry.
• A proven track record of successin managing a large number of accounts while driving both growth and retention.
• An insatiable curiosityabout technology and how it can solve business problems.
• Exceptional communication and interpersonal skillsyoure a great listener who asks smart probing questions.
• A relentless drive to succeedand a team-oriented mindset. Youre motivated by results but also by helping others.

At Summit our culture and core values are important to us. As a diverse team of passionate pathfinders we deliver on the promise of technology. If this sparks your interest wed love to chat with you!

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Summit offers a total rewards package designed to support you at work at home and everywhere in between. Heres a quick look at some of whats included. Your recruiter will walk you through all the details and a few extras we didnt list here.

• Flexible Time Off (yes really)
• Health Dental and Vision Insurance with HSA/HRA options
• 401(k) with 4% employer match
• Life Insurance and Long-Term Disability coverage
• Free employee colocation and cloud account
• A fun casual work environment where you can be yourself

Compensation: The salary range for this role is dependent on your experience skills and location. We aim to make offers that feel fair forward-looking and reflective of what you bring to the table and where you want to grow.

Internal candidates may see a different compensation package based on their current role pay history and progression at Summit. Same thoughtful approach just with a bit more context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

As part of this commitment Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please email

Required Experience:

Manager