Utilities Dispatch Analyst

As a Utilities Dispatch Analyst here at Honeywell you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams senior managers and directors to identify areas for improvement and implement strategies to optimize the customer journey.

You will report directly to our Customer Experience Manager and youll work out of our Edmonton AB or Markham ON location on a hybrid work schedule.

• Hybrid Work Schedule Note: For the first 90 days New Hires must be prepared to work 100% onsite M-F.

In this role you will have a significant impact on enhancing the overall customer experience and ensuring that our customers receive world-class service and support.

KEY RESPONSIBILITIES

• Analyze dispatch data to identify trends and patterns
• Optimize resource allocation to ensure efficient dispatch operations
• Work with Inventory Production Reports
• Collaborate with cross-functional teams to drive continuous improvement
• Communicate insights and recommendations to stakeholders
• Monitor and report on key performance indicators (KPIs) to track the effectiveness of dispatch and field operations

YOU MUST HAVE

• High School Diploma or equivalent
• 2 years of experience in data analysis or a related field
• 2 years of experience in data analysis tools and techniques
• 3 years of experience with Work Order Management Systems
• 1 years of experience with Power BI and Excel

WE VALUE

• Utility Industry Experience
• Knowledge of Advanced Meter Infrastructure (AMI)
• Bachelors degree in a relevant field (e.g. Data Analytics Business Analytics)
• Knowledge of industrial automation or related industries
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations creates world-class sensor technologies makes warehouses smarter and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety sustainability resiliency and productivity of their people plants and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.